Have you purchased a television, computer, projector, camera, iPod or maybe an MP3 player from Costco? If so, then you can receive free technical support for that product through their Concierge Technical Support program. You can get expert advice or troubleshooting help and truly get the most out of your product.
As I mentioned in a recent post we were looking at purchasing, and finally did purchase, the JVC Everio HD camcorder through Costco.com. We haven’t yet received the actual camera, though it should be here today. However, I did get an email from the Costco Customer Service folks letting me know that if I have any problems or questions of a technical nature, I should call the Concierge Technical Support Center for help, for free help. I was really impressed with how quickly they sent out the email (or that they sent one at all) and that they are so clear about their free technical support program; some companies act like its a secret that they’d help you out if you had a problem.
This kind of program is especially great for people that don’t have their own live-in geek support, as I have, but still need a little help setting up their new fancy electronics gadgetry. I know that sometimes when you get a new television, projector, or computer it is so hard to figure out where all the plugs go and what kind of cables you need exactly or how to backup your computer. It is great to know that Costco will hook you up for free with someone that you can call that won’t judge you, unlike a family member or friend might. And if setting up your new television is a little too much, they’ll help you purchase the TV Setup service through Costco.com (though you will have to pay for that service).
Even nicer than the setup help perhaps, is the assistance with troubleshooting. We’ve all had the experience where you’ve had your piece of cool electronics technology do something strange or crazy after like a year (sadly, sometimes less), and you just don’t know what to do. Now, you’ll be able to reach out to the Costco Concierge Technical Service team to help you figure out how bad it is: terminal or fixable. And how to fix it or how to proceed with warranty repairs. Which leads right into them helping you with warranty information or repairs as well, if necessary and still available. By the way, did you know that Costco automatically extends the manufacturer’s warranty on television, projectors, and computers to two years?
So, when you’re having a problem or just have a question on that new electronics item you bought at Costco, give the Concierge Technical Support team a call. But make sure before you call that you have your Costco membership number, the item number and purchase date from your receipt, the model number and name of the products, and the serial number at hand. Unfortunately, for those of you not in the US, this services is currently available only to US members.
I haven’t had a need to use the Concierge Technical Support team, as I said I have my own full-time geek, so I can’t really speak to the quality of this service. But I did want to make sure that everyone was aware that they are there, if you need them. I would think that they would be as response and helpful as any of the employees at Costco and keep in tune with the Costco level of quality.