Comments on: Guest Post: In Defense of Costco http://addictedtocostco.com/2009/08/19/guest-post-in-defense-of-costco/ Just a few of the reasons why I love Costco Mon, 21 May 2012 13:11:43 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Guest Post: Costco Tires – My Experience | Addicted To Costco! http://addictedtocostco.com/2009/08/19/guest-post-in-defense-of-costco/#comment-6269 Guest Post: Costco Tires – My Experience | Addicted To Costco! Fri, 25 Sep 2009 12:50:49 +0000 http://addictedtocostco.com/?p=1371#comment-6269 [...] in Portland, who has been a Costco member since 1991.   This is his second guest post; his other post was a response to the Costco.com Review Policy discussion. This is especially timely, since Costco has a coupon this month for [...] [...] in Portland, who has been a Costco member since 1991.   This is his second guest post; his other post was a response to the Costco.com Review Policy discussion. This is especially timely, since Costco has a coupon this month for [...]

]]> By: Tampa Slim http://addictedtocostco.com/2009/08/19/guest-post-in-defense-of-costco/#comment-6141 Tampa Slim Tue, 15 Sep 2009 15:21:16 +0000 http://addictedtocostco.com/?p=1371#comment-6141 Today I was scanning the "Treasure Hunt." I searched "Ratings Low to High" and noticed that there was one item with only 1 star. Curious, I clicked on it and saw that a rating was published with only 1 RATING! It appears Costco has read this blog and edited there Rating System away from the minimum 3 ratings to allowing members to see ALL Ratings from the very get-go. Power to the People!!! Today I was scanning the “Treasure Hunt.” I searched “Ratings Low to High” and noticed that there was one item with only 1 star. Curious, I clicked on it and saw that a rating was published with only 1 RATING!

It appears Costco has read this blog and edited there Rating System away from the minimum 3 ratings to allowing members to see ALL Ratings from the very get-go.

Power to the People!!!

]]> By: David Gehrt http://addictedtocostco.com/2009/08/19/guest-post-in-defense-of-costco/#comment-5966 David Gehrt Fri, 28 Aug 2009 01:12:38 +0000 http://addictedtocostco.com/?p=1371#comment-5966 I started with the San Diego Price Club, a predecessor of Costco, in 1983, and I have been a member continuously since then (there were two briefed periods when I lived in two places which did not then have a Costco warehouse). I agree that Costco treats customers well but I think the reason starts with the fact that Costco treats its employees well. A while back I read that the "Wall Street Analysts", those noted humanists, wanted Costco to employee's benefits to improve its bottom and and its stock price. Costco refused. Costco also is proud on the length of employment of some employees. I read of one who started as a part timer while in high school who moved up to become a store manager. I think Costco policies, such as on returns and employee benefits, are what allow and encourage the staff to treat us well. David I started with the San Diego Price Club, a predecessor of Costco, in 1983, and I have been a member continuously since then (there were two briefed periods when I lived in two places which did not then have a Costco warehouse). I agree that Costco treats customers well but I think the reason starts with the fact that Costco treats its employees well.

A while back I read that the “Wall Street Analysts”, those noted humanists, wanted Costco to employee’s benefits to improve its bottom and and its stock price. Costco refused. Costco also is proud on the length of employment of some employees. I read of one who started as a part timer while in high school who moved up to become a store manager. I think Costco policies, such as on returns and employee benefits, are what allow and encourage the staff to treat us well.

David

]]> By: Tampa Slim http://addictedtocostco.com/2009/08/19/guest-post-in-defense-of-costco/#comment-5858 Tampa Slim Thu, 20 Aug 2009 21:17:27 +0000 http://addictedtocostco.com/?p=1371#comment-5858 I really like this quote: “It takes many good deeds to build a good reputation, and only one bad one to lose it” Benjamin Franklin My hunch is Costco will figure things out pretty quickly and make the needed changes. Experience has taught us that they are excellent at feeling the pulse of their members and then moving to fill those needs. If Mr. Costco himself or herself were sitting down over a cup of coffee with me, I'd say this: "Relax and Release control of any tight edits you might hold on the Review Process. Trust your Members who have been faithful and loyal shoppers for many years." So I hope they read your blog, Kimberly. It's excellent. :) Tampa Slim I really like this quote:

“It takes many good deeds to build a good reputation, and only one bad one to lose it”
Benjamin Franklin

My hunch is Costco will figure things out pretty quickly and make the needed changes. Experience has taught us that they are excellent at feeling the pulse of their members and then moving to fill those needs.

If Mr. Costco himself or herself were sitting down over a cup of coffee with me, I’d say this:
“Relax and Release control of any tight edits you might hold on the Review Process. Trust your Members who have been faithful and loyal shoppers for many years.”

So I hope they read your blog, Kimberly. It’s excellent. :)

Tampa Slim

]]> By: Kimberly http://addictedtocostco.com/2009/08/19/guest-post-in-defense-of-costco/#comment-5850 Kimberly Thu, 20 Aug 2009 12:15:55 +0000 http://addictedtocostco.com/?p=1371#comment-5850 I really want to thank TampaSlim for such a well written guest post and for reminding us all that Costco really is a stand out corporation because of their focus on the customer. However, I really have to say that the review process is letting down Costco.com, and shows that they do indeed have some work left to do as far as customer focus is concerned. I can't help wondering if they did any testing on the review system with actual customers and how thorough they were with the testing. But in the end, I probably won't rely too heavily on the reviews or fill them out myself. Obviously, I love Costco, so I can overlook this one small hiccup. I really want to thank TampaSlim for such a well written guest post and for reminding us all that Costco really is a stand out corporation because of their focus on the customer.

However, I really have to say that the review process is letting down Costco.com, and shows that they do indeed have some work left to do as far as customer focus is concerned. I can’t help wondering if they did any testing on the review system with actual customers and how thorough they were with the testing. But in the end, I probably won’t rely too heavily on the reviews or fill them out myself.

Obviously, I love Costco, so I can overlook this one small hiccup.

]]> By: jenna http://addictedtocostco.com/2009/08/19/guest-post-in-defense-of-costco/#comment-5847 jenna Thu, 20 Aug 2009 03:16:42 +0000 http://addictedtocostco.com/?p=1371#comment-5847 I think that this writer perfectly described why I love Costco. It IS the people factor. We recently returned a shed that had wallowed in the garage for the entire summer and they just smiled & said thank you (& even gave me cash which isn't policy but she totally knew I'd spend it there). I drive past WalMart, Sams, & Target to get to Costco and am happy to do it. I think that this writer perfectly described why I love Costco. It IS the people factor. We recently returned a shed that had wallowed in the garage for the entire summer and they just smiled & said thank you (& even gave me cash which isn’t policy but she totally knew I’d spend it there). I drive past WalMart, Sams, & Target to get to Costco and am happy to do it.

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