67 Responses so far ↓

1. 1 dana // 2010.01.17 at 4:40 am

   hi, we are thinking about the same thing – and also can’t find reviews! hmmm…if you find anything out, would you let us know? if we find any info, we will let you know. hard to choose where to get cabinets…our contractor will make custom cabinets for $16,000 (medium sized kitchen) and we’d like to see if we can get quality for less…
   thanks,
   dana

2. 2 km // 2010.01.18 at 8:00 am

   hello

   we recently purchased cabinets through awc. i dont have much time to explain our experiences, however, I will be sure to give an explanation when I have some time. I will be honest…We’re getting ready for our 4th shipment of replacements! Some cabinets keep arriving in unacceptable condition (nicks, gouges, scratches, etc). The first shipment included cabinets that were destroyed through the shipper…however, the past two shipments have been because the actual cabinets was unacceptable before it was packaged at the factory, or it was poorly packaged. I will update soon. They have pretty good customer service, and have been accomodateing, however, its been a heck of an experience.

3. 3 Maria // 2010.01.19 at 1:21 pm

   Thanks, km, for your comment. I appreciate you taking the time to post. I called Costco.com customer service to find out if they had reviews they could share – and they didn’t. The rep said that they hadn’t heard anything bad about them (not a glowing recommendation in my view). For us, the cost of these cabinets is at least 50% less than we could get other places so we’re hoping they will work. We haven’t purchased them though – I was hoping to find at least a few reviews from other customers.

4. 4 Maria // 2010.01.19 at 1:58 pm

   Thanks, dana, for your comment and for posting. I will post if and when I hear more information that may help.

5. 5 Jill Simpson // 2010.01.20 at 11:22 pm

   I’m also contemplating ordering these cabinets. I think the cost is awesome & I’m so tempted to use them. We just moved into a new house & my kitchen is seriously falling apart.

   I know nothing about AWC but just wanted to share my previous experience using a “Custom Cabinet” shop in Cupertino, CA. Well, when I rec’d our cabinets about 25% were also seriously nicked or gouged.
   These cabinets cost us about 25k, which included installation. (The owner did do the measuring & design, which I won’t get using Costco!) They trucked the cabinets in from Morgan Hill, about 30 miles, so I was surprised they were so beat-up!
   When I complained to the cabinet installer, he just used a wood filler but I could still tell. That was the first time we ever installed a kitchen so not sure–is this just the norm, there will be nicks & dings etc, no matter which company you use?

6. 6 MD // 2010.01.21 at 7:42 am

   I have not heard anything about the cabinets but I have heard two poeple that have had a sucess with the counter tops. The cabinets and tops are both done by outside companies. It is not one company doing all the work for all the Costco’s so results might not bee the same at different locations. My friends are from the store in Boca Raton Florida.

7. 7 Dominic Alecci // 2010.01.22 at 4:00 pm

   I inadvertantly found out about the cabinets when I saw an advertisement about kitchen cabinets in a Costco email. I could not be more pleased with my cabinets that were purchased for the remodel job in our Master Bath. The quality is outstanding, the design service provided by Justin was excellent and his follow through made the job much easier than it would have been. I had no problem with the shipment and I easily saved $2000.00 by going through Costco. Not only that, but I got a much better quality cabinet. I have no hesitation in recommending the cabinets to anyone doing a kitchen or bath remodel.

   Dom

8. 8 Judi // 2010.01.23 at 4:16 pm

   Our cabinets are beautiful. Quality is great. Love the soft close doors and drawers. We used them for our new home construction. We also got granite countertops through Costco and they are amazing!

9. 9 Marlene // 2010.01.23 at 10:36 pm

   It is my distinct pleasure to give a review of the cabinets I have purchased thru All Wood Cabinetry. I am a 58 year old skeptic, especially when it comes to technology; so while browsing and dreaming of the “perfect kitchen”, I came across AWC thru Costco. Again, being the skeptic that I am, I wanted to be certain that these guys were “legit”, the company was real, and the cabinet style of my choosing looked exactly as expected. I first ordered a sample door. It was LOVE at first sight! That beautifully rich door panel was with me for the next 2-3 weeks as I compared and contrasted with other companies. There was no comparison; so I placed my order on line. Not only was the quality great, the service was equally outstanding. The designer (JP) is an angel! He answered every question via email or by phone as if I were his only client. He was even available to my installers and my novice husband as they received tips on the installation. I must add that at the final inspection of our home addition, the inspector who visits thousands of homes in Virginia commented how beautiful my kitchen was. I am so pleased with our purchase that I have placed another order for cabinets for a buffet. I am so happy I have this oppotunity to give props to AWC! My children are proud of me for actually purchasing “something” on line…… they know their mom the skeptic. I am now the happiest skeptic in town.

10. 10 Holly // 2010.01.24 at 4:32 pm

    We purchased our kitchen cabinets thru Costco from All Wood Cabinetry. We were satisfied from beginning to end. The prices were very good and we did shop around at Home Depot, Loews and some smaller places. We found that working over the internet was actually nice, because we could look at so many different options and we didn’t have to go to the store, we just would call up ask them to tweek the design and we woudl hae the new plans in our inbox right way. Our designer was JP and he did a great job. Then the cabinets came and they were of good quality and looked beautiful. Once we ripped out the walls, we actually needed a wider caibnet than we had ordered and the return process was no problem. SO we have a beutiful kitchen, with no hassle and at a very very good price.

11. 11 Barbara W // 2010.01.24 at 5:58 pm

    My husband and I are avid Costco shoppers however it never occurred to us we would be purchasing kitchen cabinets thru Costco from All Wood Cabinetry. Upon receiving an email ad from Costco we started our research process. It almost sounded to good to be true however we could not be more pleased from design assistance from Ryann, quality of the cabinets, delivery, price and the convenience of not having to leave the house through the whole process. I will definitely be contacting AWC again when I am ready to start my next kitchen remodel.

12. 12 Robin // 2010.01.25 at 12:37 am

    Last time I popped into the store I asked at the service desk, and was told that Costco stands behind their 3rd party vendors. If you were to have a problem with any of the kiosk vendors, Costco would intervene on your behalf.

13. 13 Jill S. // 2010.01.26 at 3:15 pm

    I just did the pricing on-line and the cost was great!

    I’m worried about running into problems although it sounds like the reviewers on here really loved their cabinets.

    I was told they are actually “made” in China & was wondering if anyone can confirm?
    Even so, sounds like the quality is there so I’ll let everyone know if I go through with my order.

    I went to a few “china ” made cabinet shops here in the bay area & the quality wasn’t really there. Some had varnish/doors coming off so that has me worried. I believe Costco would never sell something so expensive that wasn’t well-made. At least that is what their motto is right? They have “lifetime” guarantee, no questions asked??

14. 14 laura // 2010.01.26 at 4:42 pm

    “I believe Costco would never sell something so expensive that wasn’t well-made. At least that is what their motto is right? They have “lifetime” guarantee, no questions asked??”

    You need to re-read Costco’s agreement with independent vendors. Costco negotiates a good price for its customers, but the guarantee must be from the vendor. Because these are custom cabinets, they probably don’t have the lifetime guarantee.

    And to assess whether something is quality-made, you need to check whether the company is reputable; not where the item was made. Plenty of crap gets made in the US.

15. 15 Jill S. // 2010.01.26 at 5:42 pm

    “And to assess whether something is quality-made, you need to check whether the company is reputable; not where the item was made. Plenty of crap gets made in the US.”

    True, plenty of crap does get made here but China doesn’t exactly have a good track record lol.
    The problem is, finding reviews about the quality (and longevitity) of these cabinets are hard to come by.

    I called AWG & they told me to Google “All Wood Cabinetry Bartow, FL” for reviews. Still haven’t found any reviews, but their website does state “Lifetime Guarantee”. (no guarantees they’ll be around in a few years though).

16. 16 Maria // 2010.01.27 at 2:07 am

    Thanks to everyone for your comments. We’re pretty sure we’re going to go through with our purchase. I’ll post once we’ve received the product. We are encouraged by the positive reviews and really appreciate the good price. We are cautiously optimistic!

17. 17 Kimberly // 2010.01.27 at 7:31 am

    We’ve been thinking about remodeling our kitchen sometime in the not too distant future, so I was really excited to read all of the good reviews. I hope it turns out really well for you, Maria!

18. 18 Leland // 2010.01.27 at 5:11 pm

    I purchased my kitchen cabinets about 6 months ago. We had not started the kitchen remodel yet but the price for the quality was too good to pass up. I am doing the remodel myself and it has taken a while to get to the cabinets install. The design process with Ryann was great. We had several conversations and many emails about the design of the kitchen. We had to do some reworking of walls and moved everything around in the kitchen to meet the design requirements I had. The cabinets arrived well packed and protected and I checked them well since I would not be installing them for a few months. When I did the install and unpacked the cabinets I was pleased with the over all quility for the price. You can get better cabinets but the cost would be 3-4 times as much. We checked all the home centers and independant kitchen showrooms and for the price I don’t think we could have done any better.

    The cabinets did have a few small flaws and scratches, which is to be expected after shipping across the country to So Calif. but they provide a touch-up kit. All our nieghbors just loved the look of the cabinets.

    Over all the experience has been a good one and the design staff (Ryann) has been great to work with.

19. 19 Melissa // 2010.01.28 at 10:09 am

    We recently received our cabinets from AWC and ran into several problems with scratches and missing pieces (slide out drawers). While we were very satisfied with the price and the savings, it has taken us countless hours and phone calls to get the problems correct. Our kitchen installation has been delayed as a result. If you decide to order through AWC allow extra time for replacement items and be sure to check everything carefully before accepting them!

20. 20 km // 2010.01.28 at 2:03 pm

    Update:
    We are getting ready for our 5th shipment; yes, you read that correctly. Our first shipment had a few cabinets damages from shipping (which was ok with us), however, some cabinets had scratches and imperfections from the factory. After 4 shipments of replacement cabinets, the majority of problems that we have been facing have been completely avoidable imperfections from the factory. The customer service managers that we have been dealing with have been good at compensating us for our almost 2 month delayed project and hassle of having someone at our home to accept shipments. An example of our last shipment included them using packing tape to adhere bubble wrap to the cabinets. To be clear, they applied packing tape directly to the finish of the cabinet which resulted in the finish getting peeled off when removed. It was painstakingly unbelievable to comprehend how someone would do that who’s business is founded on shipping their product throughout the country; you think they would be absolute professionals at packaging their products. Overall, I do not know if I would use them again for cabinets. Yes, we saved a lot of money purchasing them through Costco, but after inconveniencing the in-laws a 5th time to receive an order is really getting old.

21. 21 maria // 2010.01.30 at 1:45 am

    We are so grateful to hear this feedback. Thank you so much for your responses!

22. 22 dsd // 2010.02.03 at 7:57 pm

    KM,

    Would you share the style that you chose?

    Thanks for sharing, but sorry to hear about your hassle.

23. 23 Jill S. // 2010.02.03 at 7:59 pm

    Wow! So sorry KM you are going through all that-what a nightmare!! Thanks so much for all the info and I hope you get your kitchen installed soon.

    I have decided to use the “custom” cabinet place we used in our last home. I believe we’d only save about 6k if we went with the Costco cabinets. Not a good deal at all if you consider our cabinet guy will install similar quality all wood cabinets, free design/ in-home measuring AND get them installed too.

    Thanks to everyone who has posted their reviews!

24. 24 LM // 2010.02.04 at 9:28 am

    Hi! As a Costco member I know that they have a “No hassles return policy” and all vendors are required to follow that rule. (I’ve used it ) On their website, All Wood Cabinetry boasts a Lifetime Warranty, and while you could question whether they’ll be around in a couple of years, you can certainly think the same of any other company out there. It is not feasible to assume that a company who has been around for 20 years will still be there next week.

    I do a lot of online shopping, and it was hard for me to comprehend making such a purchase online, but I’ve called the company and they do many hundreds of thousands of dollars worth of sales with Costco. When you are an online shopper it’s easy to post a nasty or unsatisfactory review of a company, but I find that most people (myself included) never feel the need to give a glowing review of their experience.

    I try not to worry about things that are “made in China”, as I would probably have to throw out the majority of my household items that I love too much! It is important to look at the overall standing of the company and how they work to improve and uphold the highest standards of customer service when looking to make any large purchase, especially online.

    I know that I’m considering this purchase, and I would employ anyone who’s interested in cabinetry to do a little research and put a little thought into the decision. I have had a difficult time finding the same construction quality for close to the price I’m getting from Costco and it’s hard to pass that up! Happy Shopping!

25. 25 JC // 2010.02.04 at 9:53 am

    KM, I’m sorry to hear that you are having such a difficult time also, but in the same token, my daughter got my kitchen through this vendor and my cabinets are absolutely beautiful. I couldn’t afford custom cabinets and I have heard that even if it they says custom, it doesn’t mean it is quality. I would think that a vendor this size or Costco would have a better chance of being in business more than 25 years down the road than a small business down the road from me. My daughter is the one that was confident to purchase my kitchen on the internet, where I was leary, but as Costco members, I do know that they will stand behind anything they sell or not have a vendor who would not sell a quality product. I tried to think about things through the bigger picture, Costco has 566 warehouses & 30.6 million households. I saw their stats on this website (http://phx.corporate-ir.net/phoenix.zhtml?c=83830&p=irol-homeprofile). To me, numbers speak volumes so, you are bound to have some things that might not go right with a purchase this size. So, if you look at the overall picture and are considering purchasing cabinets on the internet I would through Costco again in a heartbeat because the percentage would speak for itself. I too had to have a few things replace, but the service and attention I got was great. KM, I hope when all is said and done, you are happy with your cabinets.

26. 26 SS // 2010.02.04 at 10:25 am

    Well I don’t have any reference to compare with so its tough to ” give them a Number ”
    I can tell you there were a few problems, which not all were they’re fault, but they’re cust service was excellent and everything got
    handled to our satisfaction. I think the quality is very high but the finish on some of the doors was a bit dodgey.
    Overall I’m quite satisfied and I know if I have future concerns they will be there to assist.

27. 27 Yogendra Patel // 2010.02.04 at 11:33 am

    I went thr’ a very good experience of designing my kitchen cabinets from All Wood Cabinets from Costco. Designer Danny was excellent. He was very patient with us through multiple changes we made. Their response time is 24 -48 hours. I got my order delivered as promised today. I have to open the boxes and yet
    to see actual cabinets and their quality. I will be posting about that soon.
    Overall I am very very satisfied with the design process. We will find out about their product once we open the boxes.

28. 28 Jill S. // 2010.02.04 at 4:31 pm

    Just a comment, and of course this is only my opinion, but I would prefer to actually “see” the entire cabinet in person–not just a door. I have heard of others that have actually purchased cabinets on-line, and well, the cabinets are starting to fall apart after a only a nfew years. (I want to say they used Cabinet Liqudators–something like that?)
    I wish AWC had a showroom here in California. I’m still leary because I do not see any comments about the longevity of their product. Yeah, I know I can return it to Costco but what happens if a few years down the line the cabinets start falling apart–what a pain bringing those back lol. I still find it strange when I go on “yelp”, I don’t see any mention of this company that is based in Barstow, FL. hmmmm…. I don’t have access to Angie’s List–wonder if they are on there? Nor are there ANY reviews on Costco’s website.

    For others looking at cabinets, if you do your research and go with a local “ma & pa” shop you might be able to negoiate the price down. I got a 20% contractor’s discount from our cabinet shop (even though I’m not one lol) and you can do a google to get all the info you need to ensure the cabinets are good quality (for example, using grade A wood etc). I just came back from another cabinet shop I was tempted to use, only find out (after finding all the hints on the web!) the wood cabinets were poorly constructed!
    I know, I know— now everything is made in China nowadays, but the GOOD cabinet places I have looked at used mostly cabinets here in the US.

29. 29 JC // 2010.02.05 at 9:10 am

    I know you can order a sample cabinet, because my daughter did. She ordered a small base cabinet that was designed from their free online design service. They told her that she could return it if she didn’t like the quality at no charge to her and she would get a full refund. The design center also told her that their cabinets are NKBA certified. Which I had to look up because that didn’t mean anything to me until I saw that it meant they were certified through National Kitchen & Bath Assc. Which means their product went through a series of test to see if their product was worthy of their seal. I was you all the best with your kitchen, no matter which direction you go.

30. 30 Dan & Sharon // 2010.02.05 at 2:24 pm

    We are very satisfied with our kitchen cabinets through Costco from All Wood Cabinetry. Our designer, Danny was patient and very helpful in completing our kitchen design. He was attentive to detail and we were able minimize the amount of filler used in the project. As mentioned in other reviews we did have problems receiving damaged cabinets caused by the shipping company, and what looked like goods that were damaged before it was packaged at the factory. Their Customer Service was diligent in resolving these issues. Just remember that it takes a minimum of a week for the product to reach Southern California, which can delay the project. Product quality is equal to or better than the big brand store cabinets we looked at. One deciding factor for us was the fact that these cabinets are ALL wood, no pressed board. We saved a substantial amount of money and are very satisfied with the kitchen cabinets. We liked them so much that we ordered additional cabinets for a buffet and an island.

31. 31 Jill S. // 2010.02.05 at 7:33 pm

    Oh thanks Dan/Sharon & JC….Hmmm….it does sound like a really good deal. I just hate the thought of doing all the measuring myself, and if I screw up than I have no recourse.

    I also called AWG & they said they do use “furniture” grade plywood, and the sides of the cabinets are 1/2 thick.
    I could always do my bathroom first, to test it out huh?

32. 32 itl337 // 2010.02.06 at 6:58 pm

    I just received my kitchen cabinets from All Wood and they look great! Much better, frankly, than I expected. They really are great looking and they came in good shape, with no damage. We’re in NYC and shipping took less than a week. They are very good quality and an amazing price. Our designer at All Wood, Danny, was fantastic and helped a lot. I haven’t read all the posts, but re the last one, the plywood is for the insides and the shelves. The doors and fronts of drawers are solid wood. The grain looks really nice on the wood. I got the Shaker style maple. A friend of mine is a designer in Arizona and she has used All-Wood and told me the quality would be excellent, and she was right.

33. 33 Dan & Sharon // 2010.02.06 at 10:14 pm

    Jill,
    You are right, you want to get the measurements right. Your designer can help you with the measuring part, and make it easy for you. We sent pictures of our old kitchen along with the wall measurements to help with the process. And yes, before we ordered the cabinets we measured at least 6 times to make sure we had it right. Our designer, Danny, sent us a detailed drawing including the measurements, and where each cabinet would go. With the drawing you can check the measurements and make changes if you want. The planning stage took several weeks for us, and Danny was there to help all the way. I hope you give them a chance.

34. 34 Jill S. // 2010.02.08 at 12:41 pm

    Thanks , I would love to give them a chance. My previous cab shop did come in a little over 6k over, which included the design/measuring and installation.

    If I use AWC, I won’t get the install or design, but I’ll get a lot of extras such as moulding-lazy susans, pull-out shelving etc….so, I will get a ton of upgrades.

    I need to compare their cabinets to my custom cab guys…then I can really tell what is the better deal.

    I’m going to Costco today to see if they have customers in San Jose who used AWC. I would love to see their kitchens in person!

    Thanks again to Dan/Sharon and all the others who shared their experiences. Does anyone have any pics of their finished cabinets? Would love to see ‘em

35. 35 Jill S. // 2010.02.08 at 12:42 pm

    oh, sorry–when I said my cabinet shop came in “over 6k” I meant it cost 6k MORE than AWC.
    I didn’t mean it only cost “6K” for the cabinets lol…

36. 36 Maria // 2010.02.08 at 6:13 pm

    We’ve ordered ours and we expect them to be delivered on or about the 19th of Feb. We are bracing for possible damage during shipping. I will put up a post about how the products arrived (and my opinion on their quality) as well as pics of them and our new kitchen, once it is done.

37. 37 Steve and John // 2010.02.09 at 2:40 pm

    The cabinets were delivered on time with only one small gouge on the exterior side of the sink cabinet (which was not visible when installed).
    It took a bit of time to set up the doors and drawers to square them, but once done they look and work perfectly.

38. 38 Bill // 2010.02.09 at 2:47 pm

    I purchased cabinets from AWC in April 2009. They were great to work with through the entire design and purchase process. The cabinets were shipped quickly and arrived well packed in outstanding condition. The cabinets are very well made and are a really good quality. The only problem I had was some of the shelf clips were missing. I made a call to AWC and they shipped them out immediately and had them the next day. The customer service department is excellent and are really great to work with. I would definately purchase cabinets from them again. I doubt you will find a better price for this quality of all wood cabinets.

39. 39 Dexter Nardella // 2010.02.09 at 5:34 pm

    I ordered a full set of kitchen cabinets from Costco and am delighted

    + The design team was very helpful
    + Shipped on time
    +Cabinets look great: craftmanship and appearance (I regularly get positive comments from visitors)
    +Price was much lower than any others I researched. (I did buy when they had sale pricing.)

40. 40 Jill S. // 2010.02.10 at 7:39 pm

    Just curious for those that bought their cabinets from Costco….can you let me know which style you got?

    I found out on the web that AWC are similar to “Hampton Bay” sold at Home Depot. Also, “Cabinet Liquidators” sells them too.
    Of course I found this info. on the web & you can’t always believe everything on it.
    (a friend used Cabinet Liquadtor awhile back & they are having issues with their cabinets!!)

41. 41 Larry // 2010.02.10 at 10:48 pm

    These cabinets were a good deal, probably $2000 less than what similar cabinets at Home depot would have cost. They look great and are very solid.

42. 42 Jill S. // 2010.02.11 at 4:43 pm

    When I popped into my local Costco they told me to look on their website for the reviews. I haven’t found any on their website.
    I see a lot of good reviews on here, just curious if those posters on here plan on writing reviews on Costco’s website too?

43. 43 Marianne Reilly // 2010.02.12 at 11:48 am

    Looking at these cabinets for my kitchen. Wondering how the hardware is. Its it steel/metal? Strong? I have 3 boys who are a little rough on a house. Is the wood hard or soft. This company claims Made in America, so why are so many people saying China? Someone mentioned tape being on the cabinet and pulling off the finish. If that is true then how would the finish stand up in a kitchen with cooking, steam, high tempetures going on?
    I do love Costco and shop there often they have a great return policy but this will be my first 3 party vendor.
    Thanks,
    MR

44. 44 JC // 2010.02.12 at 1:36 pm

    I’m pretty sure that their website says ‘Built in the USA’ and I would think that most things sold at Costco is through vendors.

45. 45 JC // 2010.02.12 at 2:08 pm

    I saw that under FAQ’s they listed the KCMA tested…
    Structural – 500 pound load bearing capacity
    Door & drawer open/close – 25,000 cycle
    Door open strength – 65 pound additional hanging weight
    Finish – stain resistance to mustard, catsup, alcohol, vinegar and assorted household chemicals
    Finish – 24 hour detergent/water exposure
    I hope this helps Marianne!

46. 46 Marianne Reilly // 2010.02.13 at 12:18 am

    Thanks everyone for you imput. I emailed them myself. Thought you might find the following interesting.
    Dear Marianne,
    Thank you for contacting All Wood Cabinetry from Costco.com. In response to your question: (The roll out hardware on the drawers is made of what material and is it mounted on under the drawer or on the side?
    Additionally I can request a designer come out and measure for me? One more questions is the product made in the USA and is the wood from the USA or as I am reading from China? Please let me confirm the following:

    They are Epoxy coated metal runner with 75 pound load capacity and nylon roller wheels. Runner is a side and bottom “wraparound” mount for additional support. Runners are fastened to underside of tray. Cabinet member runners are attached to face frame at front and to an adjustable “boot” at cabinet back. I’m attaching instructions on how they are installed.
    We do not have in home services, we can provide you with a free design & estimate but you will need to send us an existing floor plan or you can fill out our How to Measure Guide.
    Go to this link: http://www.allwoodfast.com/MeasureInstall.pdf
    We do import globally; however, the majority of the wood comes from Russia, is manufactured in China, and assembled and shipped from Central Florida. I have attached the link for the warranty on the cabinetry for you.

    Strange series of origin, Russian wood, Assembled in China and shipped to Fl. This is American? LOL I guess it’s an international product which is fine if it stands up to quality. Going to pick out a door send them my plans and see what the price is. That is the hook but I really wish it was made in America.
    I’ll looked at some Quaker Maid Cabinets today, beautiful but a bit pricy. Lets see the difference if it’s just a few hundred dollars I’d rather go with them.

47. 47 JC // 2010.02.13 at 9:48 am

    To clarify, the epoxy coated metal runners are ONLY for the rollout trays. The drawer runners for Costco members are standard soft close mechanism that are: Structural – 500 pound load bearing capacity Door & drawer open/close – 25,000 cycle.
    The soft close doors are also standard for all Costco members. I notced when my daughter and I went to other cabinet shops, they charged extra for these upgrades that Costco has given us as a standard.

48. 48 JC // 2010.02.13 at 9:54 am

    Oh, I’m pretty sure that they told me the cabinets are assembled to order in Florida. The components are manufactured in China.

49. 49 km // 2010.02.16 at 11:15 am

    Hey All,

    I posted awhile ago with some feedback on my experience with AWC and it really was quite drawn out and negative. Even though I went through multiple deliveries to get everything right, the cabinets are HIGH QUALITY and the customer service at AWC was excellent. We just remodeled our entire first floor with about 90% costco products, including: bamboo floors, cabinets, countertops, light fixtures, and furniture. Just some odds and ends from other stores.

    We have installed the Lexington Cabernet cabinets and they are BEAUTIFUL. We received quotes from local home centers that were at least 2k more, and I even saw a sign on my way to work at a custom cabinetry contractor that said, “Kitchens starting at 15k!”. As I am sure the contractor would have done a lavish and outstanding job with absolutely everything we wanted…the money we saved with Costco’s cabinets was immense, and we received a beautiful kitchen.

    In short, if we ever move, and I redo another kitchen, I would definitely use AWC again. If I could post pictures on here, I would; that is how proud and excited I am about the look, feel, and quality of what we bought.

    If you decide to buy from AWC, just make sure you inspect every shipment thoroughly. Customer service will definitely work with you to make things right. If you have any questions, I will try to check back to respond.

50. 50 Mike & Diane // 2010.02.16 at 7:13 pm

    We’re also strongly considering AWC cabinets based on price. By my estimate the AWC cabinets will be between 40% to 50% less than ‘conventional’ cabinet suppliers. The comments here have emboldened us to very strongly consider AWC. We’re awaiting some quotes from Medallion and Yorktowne, and with numbers I think we’ll have the grounds for a good decision.

    Thank you all, especially KM for objective critique. Despite the shipping nightmare, KM’s appreciation for the product is obvious. We’ll keep you informed as our project proceeds.

51. 51 Jim // 2010.02.16 at 7:38 pm

    Ordered kitchen cabinets from AWC several weeks ago and could not be more satisfied. The cabinets arrived well protected and ahead of the projected delivery date. Found a few minor blemishes (factory, not shipping), but so far nothing that is going to be noticeable. I am very satisfied with the overall quality and the service was great. I sent Danny a Powerpoint photo of my kitchen with rough dimensions of the existing cabinets and he did an outstanding job laying out and detailing my requirements right down to drawings and floor plan. I’d recommend AWC in a heartbeat

52. 52 Jim D. // 2010.02.16 at 8:25 pm

    I searched kitchen cabinets at two major hardware stores and a long time local lumber yard. While better quality cabinets can be purchased I could not find any that matched AWC construction and quality for the money. My cabinets arrived in perfect condition, quicker than anyone else promised and the customer service was top shelf. I ordered cabinets for a small lower level kitchen in my home and I was treated like I was ordering a truckload. Oh, did I mentioned I saved around $1,ooo on this small kitchen? I highly recommend for the average home. High end upscale home would probably use higher end cabinets.

53. 53 Evelyn S // 2010.02.16 at 11:06 pm

    I found the company to be very good about answering questions and follow thru on the order. I ordered on Dec 22nd and it look over 2 weeks because the company was closed for the holidays. Other than that they came in great shape and when 1 cabinet was too large for the space they agreed to pick it up via Fed Ex Freight and a date for the new cabinet. I have been very happy so far and would recommend these cabinets to anyone. My contractor was very impressed with the quality as well.

54. 54 Erica // 2010.02.19 at 3:34 pm

    My experience with All Wood Cabinetry has been pretty good. The free design service for Cost co members was pretty easy. I made multiple design changes, they made them without question and quckly. We did have one cabinet arrive with a door front that had fallen off, plus some of the measurements were off (my fault for not thoroughly double checking the plans). But AWC corrected the issue easily and quickly. The cabinets don’t come with detailed directions on where all the extra pieces go, it was up to us to figure it out (although I did contactg AWC and they responded quickly with answers). There appears to be an expectaion that an experience cabinet installer will put the cabinets up, versus a home project. The quality and style of the cabinets is great, I really love them.

55. 55 Venkat // 2010.02.19 at 5:10 pm

    We just completed a small wet bar with cabinets from AWC. JP our designer was great. He did several iterations for us. The cabinets arrived fine. I haven’t started using the bar yet but it looks great. I am waiting for my carpet to be installed (again by COstco) before using the bar.

    Only thing: I wish I had ordered a sample door of the cabinets. The cabinets I ordered have a satin sheen. I would have preferred a matt finish. Would have ordered somithing else had I known.

    I’m hoping the is enough to last for a long time.

    Costco is really good about service. I always give COSTCO the first shot for everything I need. They may not be the cheapest source, but they sure as hell save a ton of time going around town fiding deals. The time saved is invaluable.

    Venkat

56. 56 Tracy // 2010.02.20 at 8:50 am

    Just wanted to thank you all for taking time to provide great feedback. I have been investigating kitchen cabinets and noticed the flyer in the store the other day.
    We recently did our bath with a private design shop. It has a lot of cabinetry and it is gorgeous but turned out (of course) to be more than I orig wanted to spend. Our bath cabs are all wood/fully contructed in US, but still had to be shipped to my area and we had several reshipments d/t damaged goods.
    So ,as said before, that can happen with whoever you use, and does not put me off Costco.
    You’ve all provided enough objective feedback to convince me to start the project with Costco. Thank you!

57. 57 Moe // 2010.02.22 at 12:07 pm

    I have purchased kitchen cabinets from AWC / Costco. My initial impression was somewhat disappointing, several cabinets arrived damaged due to poor packaging. Cabinets were double stacked, and during transport units on the bottom got damaged. Other issues found during inspection included scratches, and dents in wood finish, also the glue on the cabinet joints appeared that a blind person applied it, glue all over! I was ready to return everything, but decided since time was short to work things out.

    AWC customer service was there saving grace! I received replacement cabinets and new door fronts to all the damaged units. There scratch cover up kits will come in handy, you should order 2 kits. All in all the cabinets are decent, I think AWC main problems are due to improper packaging for transport! Also, need a bit better quality control during assemble to avoid glue issues and minor scratches.

58. 58 Marianne Reilly // 2010.02.22 at 11:20 pm

    I finally made up my mind and went with Quaker Maid Cabinets, they are custom and made in Pa. More money but I feel good and the dealer is in my neighborhood. Supporting my community and the USA. Most important I have a go-to person if there is a problem.
    Later I will be making over my bathrooms and will look into AWC/Costco. I trust Costco but just feel this is a big job and I don’t want any problems. Plus this is it the last kitchen remodel for me I am either going to sell in 20 years or die in this house, so I want to be in love with my kitchen. Good Luck to all you remodelers.

59. 59 Karen Benavides // 2010.02.23 at 12:48 pm

    We’re completely redoing our kitchen and decided to go with AWC. It’s a really big job (a lot of cabinetry), and we’re doing all the work ourselves. Danny, our designer was great to work with, he responded to all of my questions and changes very quickly. Everything arrived in pretty good shape and exactly as ordered. I challenge anyone to have a kitchen remodel done by anyone without a minor ding or scratch somewhere – it’s just the nature of the beast. We’re still in the final stages of the project doing finish work etc. Everything looks great.

    If you’re a really good do-it-yourselfer, I recommend AWC hands down. Their price for the quality of product was unbeatable – and we did a lot of shopping. My only complaint to this point is the lack of detailed information with respect to all of the “extra stuff”. Some of the pieces, crown molding for example, were obvious; however, there were a lot of pieces that we had a hard time figuring out what to do with. As a result, we had to make several calls to inquire. Also, the installation instructions are virtually useless; you’re pretty much on your own with respect to how to put all the stuff up. We spent a lot of time on the internet looking up stuff that AWC should have provided in my opinion.

60. 60 FLu // 2010.02.23 at 1:17 pm

    I ordered kitchen cabinets from AWC for kitchen remodeling after comparative shopping. I saved between $1000-$2000 dollars comparing to other places I have checked. My contractor was impressed by the good quality of the cabinets. They look pretty after being installed. Furthermore, their customer service and design service are very responsive; normally reply request within 24 hours. Overall, I highly recommend their product and service.

61. 61 S Lewis // 2010.02.23 at 4:27 pm

    We just received out cabinets designed by AWC and bought thru Costco. Our designer, JP, was very nice and accommodating. The price was unbeatable and we also did lots of comparisons. The quality is good for the price. Delivery was almost as advertised, with 2 exceptions (2 cabinets are still on back order)
    Overall, our experience has been good and we will use them again on another project we have.

62. 62 CHARLENE LUDKIEWICZ // 2010.02.24 at 11:45 am

    This is really a no brainer decision. If you have found this website you don’t have to look any farther. The selection is great, the service is exceptional especially Danny, they are so easy to work with and get what you want and there is no hassle delivery. We couldn’t be more pleased. The prices are more than reasonable for the quality. It was all done in a mannerly fashion as well. The staff was polite and courteous as well as helpful. They are a ****(four star) company.

63. 63 Bryan Dawson // 2010.02.24 at 1:53 pm

    We haven’t received the cabinets yet, but our experience thus far has tremendous. My designer was Juliana who was very helpful, offering her own recommendations and quickly making changes as we closed in on the final design. I am a prefectionist and a thrifty (not cheap) buyer. I did quite a bit of research and submitted my designs to Lowe’s, Ikea, etc. Lowe’s charges 15% extra for all wood contruction, 10% extra for soft close. Their quote, for a similar look and features, was $1500.00 more that AWC (the current 20% off promotion helped with this, certainly). Ikea, while we loved the features and modern designs, uses particle board for frames. We also used Costco for our Quartz countertop. That representive came to our house and was also very helpful and low pressure – the price, at $58.00/sf including sink and installation was also very competitive.

    So, we will see once the cabinets arrive. I hope the comments above regarding damages do not happen to us! We will report back!

64. 64 Mike & Diane // 2010.02.26 at 10:31 pm

    Has anyone purchased the Haven biscuit glaze? Would love to know if you love it. We got a sample door today of the Hawthorne Cinnamon Maple, but I’m not sure about the color and am thinking that I’d prefer the biscuit. Unfortunately, we have to make the decision by Sunday or forego the 20% discount. Can I really order an entire kitchen without seeing the door in person? Scary!

65. 65 Jill S. // 2010.02.26 at 11:23 pm

    I’m also going to pass on using AWC. I’m just not that handy when it comes to DIY, and from what others have said, putting together the cabinets is challenging! So, I would rather pay the extra couple thousand to have our local cabinet shop handle.

    Just wanted to reiterate, a lot of local cabinet shops really want your business….definitely worth it to “haggle” the price down. You’d be surprised what great deals everyone has right now, due to the recession.

66. 66 Trevor // 2010.03.03 at 4:05 pm

    @Mike & Diane — Ha! I fell for this one too… I’ve now seen 3 20% off periods come to an end and the very next day I get an email about a “new” promotion…guess what? 20% off again!

    As for my experience with AWC, I’d give it about a 7/10. I talked to one rep on the phone who was very pleasant and happy to help. The woman who did our design could have done better though IMO. E.g. I hadn’t realized the undersides of the wall cabinets were unfinished and that you really want some kind of drop molding or light rail to hide. She didn’t suggest this when I submitted my design so now I have to make a separate order to get it.

    The cabinets arrived without a scratch.

    One of my wall cabinets shows signs of sloppy construction; they glue a piece of the frame onto the bottom at the back and this piece is not flush with the cabinet back so it hangs a quarter inch lower than the other 3 sides of the frame.

    The rest of the cabinets seemed to be good quality. I really like the soft close doors. Although the one drawer that I have is extremely hard to open because the suction from the soft close mechanism is so strong. Hopefully this is adjustable, but I haven’t looked into it.

    Color and style are great. Very happy with that.

    I would use again because the value is very high compared to what you’d get at Home Depot or Ikea… you’d be hard pressed to get the same kitchen in particle board for this price, let alone 1/2″ plywood with solid wood frames and soft close doors.

67. 67 Wang // 2010.03.04 at 8:58 pm

    Thanks for all the information and it has been really helpful for our decision. We received 3 sample doors ($20 each) two days ago and have decided to buy kitchen cabinets from Costco. As a suggestion, the sample doors are very helpful to see the color and wood. We planned to choose Vermont maple (VHS) but somehow the real wood door looks “fake” due to the color and finish and we have decided to choose WCN — a little bit darker but looks and feels better. Our 3rd door is LCN, about 20% more expensive than WCN but looks similar to us. We shopped around in Burlington, VT, and a major difference is that other places have too many and too much additional charges (e.g., $50 for a furniture finish end and $ for soft close, etc.). Also, it made me feel bad when there are too many choices and tradeoffs between quality and costs. The AWC quote is about $2000-$2500 less than the quote for similar cabinets from HD for our kitchen and that is about 20-25%. I plan to DIY for the project except granite countertop and will post more about our progress. Thanks.