Guest Post: Kitchen Cabinets from All Wood Cabinetry?

1 dana // 2010.01.17 at 4:40 am

hi, we are thinking about the same thing – and also can’t find reviews! hmmm…if you find anything out, would you let us know? if we find any info, we will let you know. hard to choose where to get cabinets…our contractor will make custom cabinets for $16,000 (medium sized kitchen) and we’d like to see if we can get quality for less…
thanks,
dana

2 km // 2010.01.18 at 8:00 am

hello

we recently purchased cabinets through awc. i dont have much time to explain our experiences, however, I will be sure to give an explanation when I have some time. I will be honest…We’re getting ready for our 4th shipment of replacements! Some cabinets keep arriving in unacceptable condition (nicks, gouges, scratches, etc). The first shipment included cabinets that were destroyed through the shipper…however, the past two shipments have been because the actual cabinets was unacceptable before it was packaged at the factory, or it was poorly packaged. I will update soon. They have pretty good customer service, and have been accomodateing, however, its been a heck of an experience.

3 Maria // 2010.01.19 at 1:21 pm

Thanks, km, for your comment. I appreciate you taking the time to post. I called Costco.com customer service to find out if they had reviews they could share – and they didn’t. The rep said that they hadn’t heard anything bad about them (not a glowing recommendation in my view). For us, the cost of these cabinets is at least 50% less than we could get other places so we’re hoping they will work. We haven’t purchased them though – I was hoping to find at least a few reviews from other customers.

4 Maria // 2010.01.19 at 1:58 pm

Thanks, dana, for your comment and for posting. I will post if and when I hear more information that may help.

5 Jill Simpson // 2010.01.20 at 11:22 pm

I’m also contemplating ordering these cabinets. I think the cost is awesome & I’m so tempted to use them. We just moved into a new house & my kitchen is seriously falling apart.

I know nothing about AWC but just wanted to share my previous experience using a “Custom Cabinet” shop in Cupertino, CA. Well, when I rec’d our cabinets about 25% were also seriously nicked or gouged.
These cabinets cost us about 25k, which included installation. (The owner did do the measuring & design, which I won’t get using Costco!) They trucked the cabinets in from Morgan Hill, about 30 miles, so I was surprised they were so beat-up!
When I complained to the cabinet installer, he just used a wood filler but I could still tell. That was the first time we ever installed a kitchen so not sure–is this just the norm, there will be nicks & dings etc, no matter which company you use?

6 MD // 2010.01.21 at 7:42 am

I have not heard anything about the cabinets but I have heard two poeple that have had a sucess with the counter tops. The cabinets and tops are both done by outside companies. It is not one company doing all the work for all the Costco’s so results might not bee the same at different locations. My friends are from the store in Boca Raton Florida.

7 Dominic Alecci // 2010.01.22 at 4:00 pm

I inadvertantly found out about the cabinets when I saw an advertisement about kitchen cabinets in a Costco email. I could not be more pleased with my cabinets that were purchased for the remodel job in our Master Bath. The quality is outstanding, the design service provided by Justin was excellent and his follow through made the job much easier than it would have been. I had no problem with the shipment and I easily saved $2000.00 by going through Costco. Not only that, but I got a much better quality cabinet. I have no hesitation in recommending the cabinets to anyone doing a kitchen or bath remodel.

Dom

8 Judi // 2010.01.23 at 4:16 pm

Our cabinets are beautiful. Quality is great. Love the soft close doors and drawers. We used them for our new home construction. We also got granite countertops through Costco and they are amazing!

9 Marlene // 2010.01.23 at 10:36 pm

It is my distinct pleasure to give a review of the cabinets I have purchased thru All Wood Cabinetry. I am a 58 year old skeptic, especially when it comes to technology; so while browsing and dreaming of the “perfect kitchen”, I came across AWC thru Costco. Again, being the skeptic that I am, I wanted to be certain that these guys were “legit”, the company was real, and the cabinet style of my choosing looked exactly as expected. I first ordered a sample door. It was LOVE at first sight! That beautifully rich door panel was with me for the next 2-3 weeks as I compared and contrasted with other companies. There was no comparison; so I placed my order on line. Not only was the quality great, the service was equally outstanding. The designer (JP) is an angel! He answered every question via email or by phone as if I were his only client. He was even available to my installers and my novice husband as they received tips on the installation. I must add that at the final inspection of our home addition, the inspector who visits thousands of homes in Virginia commented how beautiful my kitchen was. I am so pleased with our purchase that I have placed another order for cabinets for a buffet. I am so happy I have this oppotunity to give props to AWC! My children are proud of me for actually purchasing “something” on line…… they know their mom the skeptic. I am now the happiest skeptic in town.

10 Holly // 2010.01.24 at 4:32 pm

We purchased our kitchen cabinets thru Costco from All Wood Cabinetry. We were satisfied from beginning to end. The prices were very good and we did shop around at Home Depot, Loews and some smaller places. We found that working over the internet was actually nice, because we could look at so many different options and we didn’t have to go to the store, we just would call up ask them to tweek the design and we woudl hae the new plans in our inbox right way. Our designer was JP and he did a great job. Then the cabinets came and they were of good quality and looked beautiful. Once we ripped out the walls, we actually needed a wider caibnet than we had ordered and the return process was no problem. SO we have a beutiful kitchen, with no hassle and at a very very good price.

11 Barbara W // 2010.01.24 at 5:58 pm

My husband and I are avid Costco shoppers however it never occurred to us we would be purchasing kitchen cabinets thru Costco from All Wood Cabinetry. Upon receiving an email ad from Costco we started our research process. It almost sounded to good to be true however we could not be more pleased from design assistance from Ryann, quality of the cabinets, delivery, price and the convenience of not having to leave the house through the whole process. I will definitely be contacting AWC again when I am ready to start my next kitchen remodel.

12 Robin // 2010.01.25 at 12:37 am

Last time I popped into the store I asked at the service desk, and was told that Costco stands behind their 3rd party vendors. If you were to have a problem with any of the kiosk vendors, Costco would intervene on your behalf.

13 Jill S. // 2010.01.26 at 3:15 pm

I just did the pricing on-line and the cost was great!

I’m worried about running into problems although it sounds like the reviewers on here really loved their cabinets.

I was told they are actually “made” in China & was wondering if anyone can confirm?
Even so, sounds like the quality is there so I’ll let everyone know if I go through with my order.

I went to a few “china ” made cabinet shops here in the bay area & the quality wasn’t really there. Some had varnish/doors coming off so that has me worried. I believe Costco would never sell something so expensive that wasn’t well-made. At least that is what their motto is right? They have “lifetime” guarantee, no questions asked??

14 laura // 2010.01.26 at 4:42 pm

“I believe Costco would never sell something so expensive that wasn’t well-made. At least that is what their motto is right? They have “lifetime” guarantee, no questions asked??”

You need to re-read Costco’s agreement with independent vendors. Costco negotiates a good price for its customers, but the guarantee must be from the vendor. Because these are custom cabinets, they probably don’t have the lifetime guarantee.

And to assess whether something is quality-made, you need to check whether the company is reputable; not where the item was made. Plenty of crap gets made in the US.

15 Jill S. // 2010.01.26 at 5:42 pm

“And to assess whether something is quality-made, you need to check whether the company is reputable; not where the item was made. Plenty of crap gets made in the US.”

True, plenty of crap does get made here but China doesn’t exactly have a good track record lol.
The problem is, finding reviews about the quality (and longevitity) of these cabinets are hard to come by.

I called AWG & they told me to Google “All Wood Cabinetry Bartow, FL” for reviews. Still haven’t found any reviews, but their website does state “Lifetime Guarantee”. (no guarantees they’ll be around in a few years though).

16 Maria // 2010.01.27 at 2:07 am

Thanks to everyone for your comments. We’re pretty sure we’re going to go through with our purchase. I’ll post once we’ve received the product. We are encouraged by the positive reviews and really appreciate the good price. We are cautiously optimistic!

17 Kimberly // 2010.01.27 at 7:31 am

We’ve been thinking about remodeling our kitchen sometime in the not too distant future, so I was really excited to read all of the good reviews. I hope it turns out really well for you, Maria!

18 Leland // 2010.01.27 at 5:11 pm

I purchased my kitchen cabinets about 6 months ago. We had not started the kitchen remodel yet but the price for the quality was too good to pass up. I am doing the remodel myself and it has taken a while to get to the cabinets install. The design process with Ryann was great. We had several conversations and many emails about the design of the kitchen. We had to do some reworking of walls and moved everything around in the kitchen to meet the design requirements I had. The cabinets arrived well packed and protected and I checked them well since I would not be installing them for a few months. When I did the install and unpacked the cabinets I was pleased with the over all quility for the price. You can get better cabinets but the cost would be 3-4 times as much. We checked all the home centers and independant kitchen showrooms and for the price I don’t think we could have done any better.

The cabinets did have a few small flaws and scratches, which is to be expected after shipping across the country to So Calif. but they provide a touch-up kit. All our nieghbors just loved the look of the cabinets.

Over all the experience has been a good one and the design staff (Ryann) has been great to work with.

19 Melissa // 2010.01.28 at 10:09 am

We recently received our cabinets from AWC and ran into several problems with scratches and missing pieces (slide out drawers). While we were very satisfied with the price and the savings, it has taken us countless hours and phone calls to get the problems correct. Our kitchen installation has been delayed as a result. If you decide to order through AWC allow extra time for replacement items and be sure to check everything carefully before accepting them!

20 km // 2010.01.28 at 2:03 pm

Update:
We are getting ready for our 5th shipment; yes, you read that correctly. Our first shipment had a few cabinets damages from shipping (which was ok with us), however, some cabinets had scratches and imperfections from the factory. After 4 shipments of replacement cabinets, the majority of problems that we have been facing have been completely avoidable imperfections from the factory. The customer service managers that we have been dealing with have been good at compensating us for our almost 2 month delayed project and hassle of having someone at our home to accept shipments. An example of our last shipment included them using packing tape to adhere bubble wrap to the cabinets. To be clear, they applied packing tape directly to the finish of the cabinet which resulted in the finish getting peeled off when removed. It was painstakingly unbelievable to comprehend how someone would do that who’s business is founded on shipping their product throughout the country; you think they would be absolute professionals at packaging their products. Overall, I do not know if I would use them again for cabinets. Yes, we saved a lot of money purchasing them through Costco, but after inconveniencing the in-laws a 5th time to receive an order is really getting old.

21 maria // 2010.01.30 at 1:45 am

We are so grateful to hear this feedback. Thank you so much for your responses!

22 dsd // 2010.02.03 at 7:57 pm

KM,

Would you share the style that you chose?

Thanks for sharing, but sorry to hear about your hassle.

23 Jill S. // 2010.02.03 at 7:59 pm

Wow! So sorry KM you are going through all that-what a nightmare!! Thanks so much for all the info and I hope you get your kitchen installed soon.

I have decided to use the “custom” cabinet place we used in our last home. I believe we’d only save about 6k if we went with the Costco cabinets. Not a good deal at all if you consider our cabinet guy will install similar quality all wood cabinets, free design/ in-home measuring AND get them installed too.

Thanks to everyone who has posted their reviews!

24 LM // 2010.02.04 at 9:28 am

Hi! As a Costco member I know that they have a “No hassles return policy” and all vendors are required to follow that rule. (I’ve used it ) On their website, All Wood Cabinetry boasts a Lifetime Warranty, and while you could question whether they’ll be around in a couple of years, you can certainly think the same of any other company out there. It is not feasible to assume that a company who has been around for 20 years will still be there next week.

I do a lot of online shopping, and it was hard for me to comprehend making such a purchase online, but I’ve called the company and they do many hundreds of thousands of dollars worth of sales with Costco. When you are an online shopper it’s easy to post a nasty or unsatisfactory review of a company, but I find that most people (myself included) never feel the need to give a glowing review of their experience.

I try not to worry about things that are “made in China”, as I would probably have to throw out the majority of my household items that I love too much! It is important to look at the overall standing of the company and how they work to improve and uphold the highest standards of customer service when looking to make any large purchase, especially online.

I know that I’m considering this purchase, and I would employ anyone who’s interested in cabinetry to do a little research and put a little thought into the decision. I have had a difficult time finding the same construction quality for close to the price I’m getting from Costco and it’s hard to pass that up! Happy Shopping!

25 JC // 2010.02.04 at 9:53 am

KM, I’m sorry to hear that you are having such a difficult time also, but in the same token, my daughter got my kitchen through this vendor and my cabinets are absolutely beautiful. I couldn’t afford custom cabinets and I have heard that even if it they says custom, it doesn’t mean it is quality. I would think that a vendor this size or Costco would have a better chance of being in business more than 25 years down the road than a small business down the road from me. My daughter is the one that was confident to purchase my kitchen on the internet, where I was leary, but as Costco members, I do know that they will stand behind anything they sell or not have a vendor who would not sell a quality product. I tried to think about things through the bigger picture, Costco has 566 warehouses & 30.6 million households. I saw their stats on this website (http://phx.corporate-ir.net/phoenix.zhtml?c=83830&p=irol-homeprofile). To me, numbers speak volumes so, you are bound to have some things that might not go right with a purchase this size. So, if you look at the overall picture and are considering purchasing cabinets on the internet I would through Costco again in a heartbeat because the percentage would speak for itself. I too had to have a few things replace, but the service and attention I got was great. KM, I hope when all is said and done, you are happy with your cabinets.

26 SS // 2010.02.04 at 10:25 am

Well I don’t have any reference to compare with so its tough to ” give them a Number ”
I can tell you there were a few problems, which not all were they’re fault, but they’re cust service was excellent and everything got
handled to our satisfaction. I think the quality is very high but the finish on some of the doors was a bit dodgey.
Overall I’m quite satisfied and I know if I have future concerns they will be there to assist.

27 Yogendra Patel // 2010.02.04 at 11:33 am

I went thr’ a very good experience of designing my kitchen cabinets from All Wood Cabinets from Costco. Designer Danny was excellent. He was very patient with us through multiple changes we made. Their response time is 24 -48 hours. I got my order delivered as promised today. I have to open the boxes and yet
to see actual cabinets and their quality. I will be posting about that soon.
Overall I am very very satisfied with the design process. We will find out about their product once we open the boxes.

28 Jill S. // 2010.02.04 at 4:31 pm

Just a comment, and of course this is only my opinion, but I would prefer to actually “see” the entire cabinet in person–not just a door. I have heard of others that have actually purchased cabinets on-line, and well, the cabinets are starting to fall apart after a only a nfew years. (I want to say they used Cabinet Liqudators–something like that?)
I wish AWC had a showroom here in California. I’m still leary because I do not see any comments about the longevity of their product. Yeah, I know I can return it to Costco but what happens if a few years down the line the cabinets start falling apart–what a pain bringing those back lol. I still find it strange when I go on “yelp”, I don’t see any mention of this company that is based in Barstow, FL. hmmmm…. I don’t have access to Angie’s List–wonder if they are on there? Nor are there ANY reviews on Costco’s website.

For others looking at cabinets, if you do your research and go with a local “ma & pa” shop you might be able to negoiate the price down. I got a 20% contractor’s discount from our cabinet shop (even though I’m not one lol) and you can do a google to get all the info you need to ensure the cabinets are good quality (for example, using grade A wood etc). I just came back from another cabinet shop I was tempted to use, only find out (after finding all the hints on the web!) the wood cabinets were poorly constructed!
I know, I know— now everything is made in China nowadays, but the GOOD cabinet places I have looked at used mostly cabinets here in the US.

29 JC // 2010.02.05 at 9:10 am

I know you can order a sample cabinet, because my daughter did. She ordered a small base cabinet that was designed from their free online design service. They told her that she could return it if she didn’t like the quality at no charge to her and she would get a full refund. The design center also told her that their cabinets are NKBA certified. Which I had to look up because that didn’t mean anything to me until I saw that it meant they were certified through National Kitchen & Bath Assc. Which means their product went through a series of test to see if their product was worthy of their seal. I was you all the best with your kitchen, no matter which direction you go.

30 Dan & Sharon // 2010.02.05 at 2:24 pm

We are very satisfied with our kitchen cabinets through Costco from All Wood Cabinetry. Our designer, Danny was patient and very helpful in completing our kitchen design. He was attentive to detail and we were able minimize the amount of filler used in the project. As mentioned in other reviews we did have problems receiving damaged cabinets caused by the shipping company, and what looked like goods that were damaged before it was packaged at the factory. Their Customer Service was diligent in resolving these issues. Just remember that it takes a minimum of a week for the product to reach Southern California, which can delay the project. Product quality is equal to or better than the big brand store cabinets we looked at. One deciding factor for us was the fact that these cabinets are ALL wood, no pressed board. We saved a substantial amount of money and are very satisfied with the kitchen cabinets. We liked them so much that we ordered additional cabinets for a buffet and an island.

31 Jill S. // 2010.02.05 at 7:33 pm

Oh thanks Dan/Sharon & JC….Hmmm….it does sound like a really good deal. I just hate the thought of doing all the measuring myself, and if I screw up than I have no recourse.

I also called AWG & they said they do use “furniture” grade plywood, and the sides of the cabinets are 1/2 thick.
I could always do my bathroom first, to test it out huh?

32 itl337 // 2010.02.06 at 6:58 pm

I just received my kitchen cabinets from All Wood and they look great! Much better, frankly, than I expected. They really are great looking and they came in good shape, with no damage. We’re in NYC and shipping took less than a week. They are very good quality and an amazing price. Our designer at All Wood, Danny, was fantastic and helped a lot. I haven’t read all the posts, but re the last one, the plywood is for the insides and the shelves. The doors and fronts of drawers are solid wood. The grain looks really nice on the wood. I got the Shaker style maple. A friend of mine is a designer in Arizona and she has used All-Wood and told me the quality would be excellent, and she was right.

33 Dan & Sharon // 2010.02.06 at 10:14 pm

Jill,
You are right, you want to get the measurements right. Your designer can help you with the measuring part, and make it easy for you. We sent pictures of our old kitchen along with the wall measurements to help with the process. And yes, before we ordered the cabinets we measured at least 6 times to make sure we had it right. Our designer, Danny, sent us a detailed drawing including the measurements, and where each cabinet would go. With the drawing you can check the measurements and make changes if you want. The planning stage took several weeks for us, and Danny was there to help all the way. I hope you give them a chance.

34 Jill S. // 2010.02.08 at 12:41 pm

Thanks , I would love to give them a chance. My previous cab shop did come in a little over 6k over, which included the design/measuring and installation.

If I use AWC, I won’t get the install or design, but I’ll get a lot of extras such as moulding-lazy susans, pull-out shelving etc….so, I will get a ton of upgrades.

I need to compare their cabinets to my custom cab guys…then I can really tell what is the better deal.

I’m going to Costco today to see if they have customers in San Jose who used AWC. I would love to see their kitchens in person!

Thanks again to Dan/Sharon and all the others who shared their experiences. Does anyone have any pics of their finished cabinets? Would love to see ‘em

35 Jill S. // 2010.02.08 at 12:42 pm

oh, sorry–when I said my cabinet shop came in “over 6k” I meant it cost 6k MORE than AWC.
I didn’t mean it only cost “6K” for the cabinets lol…

36 Maria // 2010.02.08 at 6:13 pm

We’ve ordered ours and we expect them to be delivered on or about the 19th of Feb. We are bracing for possible damage during shipping. I will put up a post about how the products arrived (and my opinion on their quality) as well as pics of them and our new kitchen, once it is done.

37 Steve and John // 2010.02.09 at 2:40 pm

The cabinets were delivered on time with only one small gouge on the exterior side of the sink cabinet (which was not visible when installed).
It took a bit of time to set up the doors and drawers to square them, but once done they look and work perfectly.

38 Bill // 2010.02.09 at 2:47 pm

I purchased cabinets from AWC in April 2009. They were great to work with through the entire design and purchase process. The cabinets were shipped quickly and arrived well packed in outstanding condition. The cabinets are very well made and are a really good quality. The only problem I had was some of the shelf clips were missing. I made a call to AWC and they shipped them out immediately and had them the next day. The customer service department is excellent and are really great to work with. I would definately purchase cabinets from them again. I doubt you will find a better price for this quality of all wood cabinets.

39 Dexter Nardella // 2010.02.09 at 5:34 pm

I ordered a full set of kitchen cabinets from Costco and am delighted

+ The design team was very helpful
+ Shipped on time
+Cabinets look great: craftmanship and appearance (I regularly get positive comments from visitors)
+Price was much lower than any others I researched. (I did buy when they had sale pricing.)

40 Jill S. // 2010.02.10 at 7:39 pm

Just curious for those that bought their cabinets from Costco….can you let me know which style you got?

I found out on the web that AWC are similar to “Hampton Bay” sold at Home Depot. Also, “Cabinet Liquidators” sells them too.
Of course I found this info. on the web & you can’t always believe everything on it.
(a friend used Cabinet Liquadtor awhile back & they are having issues with their cabinets!!)

41 Larry // 2010.02.10 at 10:48 pm

These cabinets were a good deal, probably $2000 less than what similar cabinets at Home depot would have cost. They look great and are very solid.

42 Jill S. // 2010.02.11 at 4:43 pm

When I popped into my local Costco they told me to look on their website for the reviews. I haven’t found any on their website.
I see a lot of good reviews on here, just curious if those posters on here plan on writing reviews on Costco’s website too?

43 Marianne Reilly // 2010.02.12 at 11:48 am

Looking at these cabinets for my kitchen. Wondering how the hardware is. Its it steel/metal? Strong? I have 3 boys who are a little rough on a house. Is the wood hard or soft. This company claims Made in America, so why are so many people saying China? Someone mentioned tape being on the cabinet and pulling off the finish. If that is true then how would the finish stand up in a kitchen with cooking, steam, high tempetures going on?
I do love Costco and shop there often they have a great return policy but this will be my first 3 party vendor.
Thanks,
MR

44 JC // 2010.02.12 at 1:36 pm

I’m pretty sure that their website says ‘Built in the USA’ and I would think that most things sold at Costco is through vendors.

45 JC // 2010.02.12 at 2:08 pm

I saw that under FAQ’s they listed the KCMA tested…
Structural – 500 pound load bearing capacity
Door & drawer open/close – 25,000 cycle
Door open strength – 65 pound additional hanging weight
Finish – stain resistance to mustard, catsup, alcohol, vinegar and assorted household chemicals
Finish – 24 hour detergent/water exposure
I hope this helps Marianne!

46 Marianne Reilly // 2010.02.13 at 12:18 am

Thanks everyone for you imput. I emailed them myself. Thought you might find the following interesting.
Dear Marianne,
Thank you for contacting All Wood Cabinetry from Costco.com. In response to your question: (The roll out hardware on the drawers is made of what material and is it mounted on under the drawer or on the side?
Additionally I can request a designer come out and measure for me? One more questions is the product made in the USA and is the wood from the USA or as I am reading from China? Please let me confirm the following:

They are Epoxy coated metal runner with 75 pound load capacity and nylon roller wheels. Runner is a side and bottom “wraparound” mount for additional support. Runners are fastened to underside of tray. Cabinet member runners are attached to face frame at front and to an adjustable “boot” at cabinet back. I’m attaching instructions on how they are installed.
We do not have in home services, we can provide you with a free design & estimate but you will need to send us an existing floor plan or you can fill out our How to Measure Guide.
Go to this link: http://www.allwoodfast.com/MeasureInstall.pdf
We do import globally; however, the majority of the wood comes from Russia, is manufactured in China, and assembled and shipped from Central Florida. I have attached the link for the warranty on the cabinetry for you.

Strange series of origin, Russian wood, Assembled in China and shipped to Fl. This is American? LOL I guess it’s an international product which is fine if it stands up to quality. Going to pick out a door send them my plans and see what the price is. That is the hook but I really wish it was made in America.
I’ll looked at some Quaker Maid Cabinets today, beautiful but a bit pricy. Lets see the difference if it’s just a few hundred dollars I’d rather go with them.

47 JC // 2010.02.13 at 9:48 am

To clarify, the epoxy coated metal runners are ONLY for the rollout trays. The drawer runners for Costco members are standard soft close mechanism that are: Structural – 500 pound load bearing capacity Door & drawer open/close – 25,000 cycle.
The soft close doors are also standard for all Costco members. I notced when my daughter and I went to other cabinet shops, they charged extra for these upgrades that Costco has given us as a standard.

48 JC // 2010.02.13 at 9:54 am

Oh, I’m pretty sure that they told me the cabinets are assembled to order in Florida. The components are manufactured in China.

49 km // 2010.02.16 at 11:15 am

Hey All,

I posted awhile ago with some feedback on my experience with AWC and it really was quite drawn out and negative. Even though I went through multiple deliveries to get everything right, the cabinets are HIGH QUALITY and the customer service at AWC was excellent. We just remodeled our entire first floor with about 90% costco products, including: bamboo floors, cabinets, countertops, light fixtures, and furniture. Just some odds and ends from other stores.

We have installed the Lexington Cabernet cabinets and they are BEAUTIFUL. We received quotes from local home centers that were at least 2k more, and I even saw a sign on my way to work at a custom cabinetry contractor that said, “Kitchens starting at 15k!”. As I am sure the contractor would have done a lavish and outstanding job with absolutely everything we wanted…the money we saved with Costco’s cabinets was immense, and we received a beautiful kitchen.

In short, if we ever move, and I redo another kitchen, I would definitely use AWC again. If I could post pictures on here, I would; that is how proud and excited I am about the look, feel, and quality of what we bought.

If you decide to buy from AWC, just make sure you inspect every shipment thoroughly. Customer service will definitely work with you to make things right. If you have any questions, I will try to check back to respond.

50 Mike & Diane // 2010.02.16 at 7:13 pm

We’re also strongly considering AWC cabinets based on price. By my estimate the AWC cabinets will be between 40% to 50% less than ‘conventional’ cabinet suppliers. The comments here have emboldened us to very strongly consider AWC. We’re awaiting some quotes from Medallion and Yorktowne, and with numbers I think we’ll have the grounds for a good decision.

Thank you all, especially KM for objective critique. Despite the shipping nightmare, KM’s appreciation for the product is obvious. We’ll keep you informed as our project proceeds.

51 Jim // 2010.02.16 at 7:38 pm

Ordered kitchen cabinets from AWC several weeks ago and could not be more satisfied. The cabinets arrived well protected and ahead of the projected delivery date. Found a few minor blemishes (factory, not shipping), but so far nothing that is going to be noticeable. I am very satisfied with the overall quality and the service was great. I sent Danny a Powerpoint photo of my kitchen with rough dimensions of the existing cabinets and he did an outstanding job laying out and detailing my requirements right down to drawings and floor plan. I’d recommend AWC in a heartbeat

52 Jim D. // 2010.02.16 at 8:25 pm

I searched kitchen cabinets at two major hardware stores and a long time local lumber yard. While better quality cabinets can be purchased I could not find any that matched AWC construction and quality for the money. My cabinets arrived in perfect condition, quicker than anyone else promised and the customer service was top shelf. I ordered cabinets for a small lower level kitchen in my home and I was treated like I was ordering a truckload. Oh, did I mentioned I saved around $1,ooo on this small kitchen? I highly recommend for the average home. High end upscale home would probably use higher end cabinets.

53 Evelyn S // 2010.02.16 at 11:06 pm

I found the company to be very good about answering questions and follow thru on the order. I ordered on Dec 22nd and it look over 2 weeks because the company was closed for the holidays. Other than that they came in great shape and when 1 cabinet was too large for the space they agreed to pick it up via Fed Ex Freight and a date for the new cabinet. I have been very happy so far and would recommend these cabinets to anyone. My contractor was very impressed with the quality as well.

54 Erica // 2010.02.19 at 3:34 pm

My experience with All Wood Cabinetry has been pretty good. The free design service for Cost co members was pretty easy. I made multiple design changes, they made them without question and quckly. We did have one cabinet arrive with a door front that had fallen off, plus some of the measurements were off (my fault for not thoroughly double checking the plans). But AWC corrected the issue easily and quickly. The cabinets don’t come with detailed directions on where all the extra pieces go, it was up to us to figure it out (although I did contactg AWC and they responded quickly with answers). There appears to be an expectaion that an experience cabinet installer will put the cabinets up, versus a home project. The quality and style of the cabinets is great, I really love them.

55 Venkat // 2010.02.19 at 5:10 pm

We just completed a small wet bar with cabinets from AWC. JP our designer was great. He did several iterations for us. The cabinets arrived fine. I haven’t started using the bar yet but it looks great. I am waiting for my carpet to be installed (again by COstco) before using the bar.

Only thing: I wish I had ordered a sample door of the cabinets. The cabinets I ordered have a satin sheen. I would have preferred a matt finish. Would have ordered somithing else had I known.

I’m hoping the is enough to last for a long time.

Costco is really good about service. I always give COSTCO the first shot for everything I need. They may not be the cheapest source, but they sure as hell save a ton of time going around town fiding deals. The time saved is invaluable.

Venkat

56 Tracy // 2010.02.20 at 8:50 am

Just wanted to thank you all for taking time to provide great feedback. I have been investigating kitchen cabinets and noticed the flyer in the store the other day.
We recently did our bath with a private design shop. It has a lot of cabinetry and it is gorgeous but turned out (of course) to be more than I orig wanted to spend. Our bath cabs are all wood/fully contructed in US, but still had to be shipped to my area and we had several reshipments d/t damaged goods.
So ,as said before, that can happen with whoever you use, and does not put me off Costco.
You’ve all provided enough objective feedback to convince me to start the project with Costco. Thank you!

57 Moe // 2010.02.22 at 12:07 pm

I have purchased kitchen cabinets from AWC / Costco. My initial impression was somewhat disappointing, several cabinets arrived damaged due to poor packaging. Cabinets were double stacked, and during transport units on the bottom got damaged. Other issues found during inspection included scratches, and dents in wood finish, also the glue on the cabinet joints appeared that a blind person applied it, glue all over! I was ready to return everything, but decided since time was short to work things out.

AWC customer service was there saving grace! I received replacement cabinets and new door fronts to all the damaged units. There scratch cover up kits will come in handy, you should order 2 kits. All in all the cabinets are decent, I think AWC main problems are due to improper packaging for transport! Also, need a bit better quality control during assemble to avoid glue issues and minor scratches.

58 Marianne Reilly // 2010.02.22 at 11:20 pm

I finally made up my mind and went with Quaker Maid Cabinets, they are custom and made in Pa. More money but I feel good and the dealer is in my neighborhood. Supporting my community and the USA. Most important I have a go-to person if there is a problem.
Later I will be making over my bathrooms and will look into AWC/Costco. I trust Costco but just feel this is a big job and I don’t want any problems. Plus this is it the last kitchen remodel for me I am either going to sell in 20 years or die in this house, so I want to be in love with my kitchen. Good Luck to all you remodelers.

59 Karen Benavides // 2010.02.23 at 12:48 pm

We’re completely redoing our kitchen and decided to go with AWC. It’s a really big job (a lot of cabinetry), and we’re doing all the work ourselves. Danny, our designer was great to work with, he responded to all of my questions and changes very quickly. Everything arrived in pretty good shape and exactly as ordered. I challenge anyone to have a kitchen remodel done by anyone without a minor ding or scratch somewhere – it’s just the nature of the beast. We’re still in the final stages of the project doing finish work etc. Everything looks great.

If you’re a really good do-it-yourselfer, I recommend AWC hands down. Their price for the quality of product was unbeatable – and we did a lot of shopping. My only complaint to this point is the lack of detailed information with respect to all of the “extra stuff”. Some of the pieces, crown molding for example, were obvious; however, there were a lot of pieces that we had a hard time figuring out what to do with. As a result, we had to make several calls to inquire. Also, the installation instructions are virtually useless; you’re pretty much on your own with respect to how to put all the stuff up. We spent a lot of time on the internet looking up stuff that AWC should have provided in my opinion.

60 FLu // 2010.02.23 at 1:17 pm

I ordered kitchen cabinets from AWC for kitchen remodeling after comparative shopping. I saved between $1000-$2000 dollars comparing to other places I have checked. My contractor was impressed by the good quality of the cabinets. They look pretty after being installed. Furthermore, their customer service and design service are very responsive; normally reply request within 24 hours. Overall, I highly recommend their product and service.

61 S Lewis // 2010.02.23 at 4:27 pm

We just received out cabinets designed by AWC and bought thru Costco. Our designer, JP, was very nice and accommodating. The price was unbeatable and we also did lots of comparisons. The quality is good for the price. Delivery was almost as advertised, with 2 exceptions (2 cabinets are still on back order)
Overall, our experience has been good and we will use them again on another project we have.

62 CHARLENE LUDKIEWICZ // 2010.02.24 at 11:45 am

This is really a no brainer decision. If you have found this website you don’t have to look any farther. The selection is great, the service is exceptional especially Danny, they are so easy to work with and get what you want and there is no hassle delivery. We couldn’t be more pleased. The prices are more than reasonable for the quality. It was all done in a mannerly fashion as well. The staff was polite and courteous as well as helpful. They are a ****(four star) company.

63 Bryan Dawson // 2010.02.24 at 1:53 pm

We haven’t received the cabinets yet, but our experience thus far has tremendous. My designer was Juliana who was very helpful, offering her own recommendations and quickly making changes as we closed in on the final design. I am a prefectionist and a thrifty (not cheap) buyer. I did quite a bit of research and submitted my designs to Lowe’s, Ikea, etc. Lowe’s charges 15% extra for all wood contruction, 10% extra for soft close. Their quote, for a similar look and features, was $1500.00 more that AWC (the current 20% off promotion helped with this, certainly). Ikea, while we loved the features and modern designs, uses particle board for frames. We also used Costco for our Quartz countertop. That representive came to our house and was also very helpful and low pressure – the price, at $58.00/sf including sink and installation was also very competitive.

So, we will see once the cabinets arrive. I hope the comments above regarding damages do not happen to us! We will report back!

64 Mike & Diane // 2010.02.26 at 10:31 pm

Has anyone purchased the Haven biscuit glaze? Would love to know if you love it. We got a sample door today of the Hawthorne Cinnamon Maple, but I’m not sure about the color and am thinking that I’d prefer the biscuit. Unfortunately, we have to make the decision by Sunday or forego the 20% discount. Can I really order an entire kitchen without seeing the door in person? Scary!

65 Jill S. // 2010.02.26 at 11:23 pm

I’m also going to pass on using AWC. I’m just not that handy when it comes to DIY, and from what others have said, putting together the cabinets is challenging! So, I would rather pay the extra couple thousand to have our local cabinet shop handle.

Just wanted to reiterate, a lot of local cabinet shops really want your business….definitely worth it to “haggle” the price down. You’d be surprised what great deals everyone has right now, due to the recession.

66 Trevor // 2010.03.03 at 4:05 pm

@Mike & Diane — Ha! I fell for this one too… I’ve now seen 3 20% off periods come to an end and the very next day I get an email about a “new” promotion…guess what? 20% off again!

As for my experience with AWC, I’d give it about a 7/10. I talked to one rep on the phone who was very pleasant and happy to help. The woman who did our design could have done better though IMO. E.g. I hadn’t realized the undersides of the wall cabinets were unfinished and that you really want some kind of drop molding or light rail to hide. She didn’t suggest this when I submitted my design so now I have to make a separate order to get it.

The cabinets arrived without a scratch.

One of my wall cabinets shows signs of sloppy construction; they glue a piece of the frame onto the bottom at the back and this piece is not flush with the cabinet back so it hangs a quarter inch lower than the other 3 sides of the frame.

The rest of the cabinets seemed to be good quality. I really like the soft close doors. Although the one drawer that I have is extremely hard to open because the suction from the soft close mechanism is so strong. Hopefully this is adjustable, but I haven’t looked into it.

Color and style are great. Very happy with that.

I would use again because the value is very high compared to what you’d get at Home Depot or Ikea… you’d be hard pressed to get the same kitchen in particle board for this price, let alone 1/2″ plywood with solid wood frames and soft close doors.

67 Wang // 2010.03.04 at 8:58 pm

Thanks for all the information and it has been really helpful for our decision. We received 3 sample doors ($20 each) two days ago and have decided to buy kitchen cabinets from Costco. As a suggestion, the sample doors are very helpful to see the color and wood. We planned to choose Vermont maple (VHS) but somehow the real wood door looks “fake” due to the color and finish and we have decided to choose WCN — a little bit darker but looks and feels better. Our 3rd door is LCN, about 20% more expensive than WCN but looks similar to us. We shopped around in Burlington, VT, and a major difference is that other places have too many and too much additional charges (e.g., $50 for a furniture finish end and $ for soft close, etc.). Also, it made me feel bad when there are too many choices and tradeoffs between quality and costs. The AWC quote is about $2000-$2500 less than the quote for similar cabinets from HD for our kitchen and that is about 20-25%. I plan to DIY for the project except granite countertop and will post more about our progress. Thanks.

68 Tjr // 2010.03.16 at 1:14 pm

someone mentioned the Bartow florida location

and yes they appear to be based there

http://www.awcabinetry.com/default.aspx

and at the bottom if you put in your zip ( any zip really) it takes you to the only dealer which is
http://www.cabinetliquidators.com/

in the same locale

(looks surprisingly like a lumber liquidator page) Not that it a bad thing i have HW floors from lumber liquidators

but these guiys have the same design toll, etc.. i suspect this is the home company)

Tr

69 Tjr // 2010.03.16 at 1:18 pm

http://www.seflorida.bbb.org/Business-Report/Cabinet-Liquidators-LLC-36000128?source=ctc

they have only been in biz since 2005 , but clear on complaints

Terry ( TJR)

70 Tjr // 2010.03.16 at 1:23 pm

http://lmgtfy.com/?q=cabinet+liquidators+florida+reviews

71 Irene // 2010.03.25 at 4:57 am

We purchased cabinets from All Wood through Costco and absolutely love them!
All that was promised WAS delivered. The cabinets arrived assembled and in excellent condition.
They are absolutely beautiful and at an excellent price. The high quality is evident.
Danny in customer service was excellent…imagine someone in customer service that actually provided excellent service!
I had a few questions before, during and after the order (I ordered additional cabinets) and Danny worked with me through the entire process, both on the phone and email.
It was a stress free, pleasant experience…something I didn’t think possible.
I recommend All Wood to anyone thinking of buying cabinets!
Irene, NJ

72 perla // 2010.03.27 at 3:13 am

@Mike and Diane

Did you go through with the purchase of the Haven Biscuit glaze cabinets ? We are considering the same and would like to know how it looks. If you have any pictures that you can share, that would be great too !

thanks,
sp, san jose,ca

73 Mike & Diane // 2010.03.28 at 3:51 am

Perla – We did purchase the Haven Biscuit cabinets. We’re actually moving our kitchen to another room and have more plumbing, wiring and door and window replacement to do before we can install the cabinets. But All Wood delivered early; and the cabinets, while in our garage, look great. The contractor who is helping us on the job was very impressed with the quality and construction. We were at a homeshow this weekend and saw similar cabinets at much higher prices. Although I can’t show you the final result, I’m confident they’ll look great. If you can wait a couple of weeks, we’ll be glad to share pictures.

74 perla // 2010.03.29 at 12:40 am

Mike&Diane – Thanks for the reply. Were you satisfied with the design process – did you have the in-home consultation or was it all online ? We ordered a sample and it looks nice, but since it is such a small piece, its hard to tell. My wife is worried about the maintenance of a light-colored cabinet and thinks they may fade and/or stains may show (she likes the color though). Did you have such concerns – are they valid ?

thanks,
srinivas

75 Mike & Diane // 2010.03.29 at 5:22 pm

Perla/Srinivas – We already had a design and worked with Danny via email to replicate it with All Wood cabinets. Because All Wood is not custom, there were a few adjustments, but nothing major. I think the designers at All Wood know what they’re doing so I would not have any concerns. If you have an idea of what you want, they will work with you to make it happen. If not, I’m sure they have designed enough kitchens to come up with a good plan. As far as maintenance, the light-colored cabinets go through a different process from the wood cabinets, which is why they are a bit more expensive. I have never seen them fade nor have I ever seen permanent staining. The lighter cabinets would show fingerprint marks or stains more easily, but you would wipe them down the same as if the cabinets were dark wood – you just might notice them sooner. Since you have probably ordered a sample door, why don’t you smear some dirt and grease on it, and see how it cleans up. We looked at a number of cabinet manufacturers, and I believe that All Wood are as good as the higher priced brands. In fact, the typical mid-priced cabinets of other brands use furniture board (or particle board), so if you want plywood, you have to go with the premium line at premium pricing. All Wood doesn’t use furniture board; and unless you want to spend thousands more, I think All Wood cabinets merit serious consideration.

76 tjr // 2010.03.29 at 6:43 pm

Even the “silverline ” series which is mastercrafts lower tier is furniture grade press board.
so yes havingthe allwoods guarantee of plywood for framing is a plus .

i ordered the vermont honey spice , the sample scratched easily, i will give an update when it all arrives,

quality, accuracy,shipping damagee , etc…

77 Brad // 2010.04.02 at 10:30 am

I have ordered the Langston Cinnamon Maple cabinets (23 cabinets, plus trim). They arrived without a single piece of shipping damage. There were only a couple of minor blemishes on a couple of doors. A 2 minute conversation with Customer Service has replacement doors already on order. So far, I am quite pleased with the process. Everything has been delivered as promised. Will update again after the installation is complete.

78 Tjr // 2010.04.09 at 8:00 am

I received my cabinets yesterday, (vermont Honey spice) :

1) they do an excellent job palletizing and packing them. i found no damage
2) They use Ceva international as the shipper at least to denver , http://www.cevalogistics.com/en/Pages/default.aspx
3) the cabinets look to be very good quality, a little variance in shading on the light color wood, though nice finish , excellent hardware, slow close door rails are definately the 70lb capable ones. i think they are definatley worth the discounted price, considering the shipping is included , i have 15 cabinets 1170 lbs of freight

i will update more when installed ..

79 Maria // 2010.04.12 at 3:17 pm

Just to follow up – we have now finished our kitchen remodel and are really happy with the All Wood Cabinetry. We bought and installed Lancaster Toffee Glaze cabinets. There was one piece that had enough damage to mention and it was replaced promptly and with no trouble. A few other pieces had minor scrapes and bumps but once installed, those parts wouldn’t show so we didn’t really worry about them. The quality of the cabinets is good – they are sturdy and well constructed – certainly a good product for the price. We have two large 30 inch drawers in our design and we were worried about how sturdy they’d be with stuff in them – and they are working well. The finish seems good – we are hopeful that it will last for many years. We are really enjoying the soft close features which we would have had to pay extra for other places. We did not have them professionally installed and there were some tricky parts (we had to cut the single oven cabinet to make room for a double oven – which was stressful but worked out well!). We ended up with a few extra molding pieces and a couple of places where we might have benefited from a professional installer’s know how but all in all, the cabinets went in as they were designed. One other thing that we didn’t realize is that this particular cabinet (the Lancaster Toffee Glaze) is rounded on the edges so when we put door knobs on, they can look crooked from different angles – we’ve got a solution but that’s an area that a designer might have been able to warn us about. All in all we are happy with the product and would recommend them to others. I’d be happy to share pictures – just let me know and I’ll email you some.

80 Debra // 2010.04.13 at 11:17 pm

Well, I too am considering ordering kitchen cabinets from Costco. My problem is I won’t be “on-site” when the cabinets are delivered or when they will be installed. Do any of you think the issues noted occur so often that I need to be on-site ?

thanks

81 Cheryl // 2010.04.14 at 4:09 pm

Maria, I am considering the Lancaster Toffee Glaze as well. Can I ask other cabinet companies you were considering? I would love to see photos too!

82 Jessa // 2010.04.16 at 1:49 pm

I am consiering Lancaster Toffee Glaze and the Haven Biscut Glaze… pretty different looks, huh?! Maybe even the large island in one and the mounted cabinets in the other?? I want to stick with white appliances too, (not a stainless steel fan.) I would LOVE to see some photos from you folks! I am convinced that the quality and service is just fine and I’m 99% sure we’ll purchase these from Costco.

A quick designer question– did you guys most stick with your current kitchen design and just replace the cabinets? I’ll stick withthe general cabinets from the main kitchen, but I want to completely scrap and re-design our island. Right now it’s just 4 double door cabinets stuck together. Did anyone have the designers “get creative” and make suggestions from scratch?

83 Maria // 2010.04.21 at 2:12 pm

Cheryl, sorry for the late response. We looked at cabinets from Home Depot and Lowes, all of the various grades and options. We also had two contractors out – both of which were going to make custom cabinets for us. I can send you a few pictures if you email me at mariag481@cox.net.

Jessa, we completely redid our kitchen – there isn’t a single thing that is the same. We went to our AWC designer, Danny, with our design and he verified the cabinets we had selected and he recommended the moldings and some needed spacings. We too need to now design and island and have thought about using the Haven Biscuit Glaze (contrasting with the Lancaster Toffee Glaze) but I think that the island I want may be too custom and there aren’t AWC products to accommodate the design features we want.

84 Dee // 2010.04.22 at 6:26 pm

We ordered Lancaster Toffee Glaze and had to send them back!!! The finish was terrible! On the raised panel, there was a line “painted” on. It looked like my 4 yr old son had drawn it with a Sharpie! We ordered in Feb, they arrived, on time ,Mar 17th, and were picked up by the shipping co on April 9th. We are currently disputing the charge with our credit card co, as AWC has not canceled the order, even though they received the returned kitchen 10 days ago….aargh!! Next time, I will order sample doors.

85 Mikey // 2010.04.22 at 11:21 pm

We are considering these cabinets as well (Lexington Cabernet). They have a somewhat limited selection of configurations, but that’s how they keep the prices low. They aren’t custom-building each order (like KraftMaid or American Woodmark). That’s also why they only take a couple of weeks. If you can design your kitchen with the configurations that are available, it’s a great deal. If you have the need for any specialty cabinets (like a 34 1/2″ base cabinet with a microwave cut-out, or a shorter baking-area cabinet, or a 24″ deep wall cabinet that is 30″ high), then you may find their selection to be too limiting. But for the price, I can live with some compromises in my design.

For anyone that is interested, this is the exact same company that provides the Hampton Bay cabinets that you can order online from Home Depot. If you call AWC, they’ll even price the same design for either company (Costco or Hampton Bay) — as long as you have submitted a design request thru each company’s web site. The prices were nearly identical. HD was a tad cheaper, but didn’t include the soft-close options.

Also, if you go to AWC’s web-site, you can look-up dealers in your area. Then you can drive to their design-center and see the cabinets “up close” before buying. You could even have them price the same cabinets for you (maybe you can negotiate a better price).

86 Mikey // 2010.04.22 at 11:25 pm

BTW, if you want free samples (but not an entire door), you can order these from Home Depot on their Hampton Bay cabinet web site. They’ll send a small cross section of a door (showing the door trim) that is about 5″x5″. You can order as many as you need, they send them at no cost.

I went to a local cabinet company that carried the AWC line and looked at both the doors and the cabinet construction.

87 tjr // 2010.04.27 at 8:52 am

So we had our cabinets installed :
a few issues folks should be aware of — all cosmetic / quality problems.

1) rails for pull out drawers (light weight ones) were not mounted close enough together at the fronts , so they would lock up . i had to put spacers to make them work .
2) on my wood choice ( vermont honey spice) a couple surfaces had chatter (planer or sanding) ripples on them , and are very noticable . unfortunately the pantry is already installed so it cant be fixed, and the face with the problem is on the side.
3) One stripped hinge screw hole into the frame, on a wall cab.
4) the front of 1 rollout tray is chipped and saw rip marks on the edge .

i notified cust service of all this yesterday, with pics , we will see how they handle it .

T

88 MM // 2010.04.27 at 4:45 pm

DO NOT BUY FROM ALL WOOD CABINETRY, we have had continuous reshipments for over a month now! We have been recieving the wrong cabinets, to knicked up doors with scratches down the whole front side! They have TERRIBLE customer service, and yelled at us when we were talking to them. The cost and look may be good, but your project will never be finished due to mixups! If you do not have a set timeline, then you may have time to work with AWC, but im guessing most of you do. I speak from personal experience, and encourage you to find other equivelents to AWC.

89 Aiyam // 2010.04.29 at 9:59 pm

Did anybody consider or research into Thomasville cabinets in Home Depot? I am following the revies of AWC and the reviews are mixed. Does anybody know how AWC compares to Thomasville brand of HD?

Undecided ….

90 Tjr // 2010.04.29 at 10:25 pm

ThomasVille is the low end of the average furniture , its the stuff that the “high end ” furniture stores wouldnt carry .
originally used as giveaways on shows like lets make a deal , etc..

91 Tjr // 2010.04.29 at 10:32 pm

I got a response from customer service on my aformentioned problem.

they were accommodating, and are shipping me the replacements, that i outlined in my concerns. they arent very savvy about it , i think the Service reps are reading a book rather than thinking, i had a couple pieces of filler that weren’t quite the same light color , and complained about it , and they are shipping 2 new pieces , DUH ? its already installed , what im going to de-install just to replace a 1 inch piece of wood. Also had a Hinge screw that was stripped , and asked them what they recommend (just to see what they would say ) and they said , ” Use a bigger screw” so not the sharpest knives in the drawer clearly . but they are shipping at their expense, which works for me.

Also they dont want to hear the word “compensation or refund” if you want that you would have to run it up the flag pole backend it through Costco customer service.

T

92 Aiyam // 2010.04.30 at 8:36 am

TJR -thanks/
Seems like AWC is a better quality than Thomasville ( from HD) from your comments. True? It is encouraging because AWC seems more less expensive than them. Anybody on this list has links to pictures of their AWC install that they wouldnt mind sharing.

Please keep us posted with how your work progress.
Thanks!

93 Aiyam // 2010.04.30 at 8:38 am

I meant AWC more competitively prices.

94 Shamee // 2010.04.30 at 6:18 pm

We checked into Thomasville and for a similar cabinet the cost was just over $4000 more than AWC price…AWC price (with tax) $8,832 and Thomasville came in at $13,200…and honestly the quality of the cabinet door with Thomasville didn’t seem to even match the quality of AWC…Getting ready to place our order with Costco on Monday, fingers crossed all goes well.

95 Tjr // 2010.04.30 at 6:55 pm

I got another response from Custy service , for the stripped door hinge screw.

they said mgmt would recommend replacement , but since its installed they offered me a $50.00 gift card.

so they do accommodate , for the most part. the rest of the replacements have shipped ( 5 shelves they forgot , filler panel)

96 Rachel // 2010.05.01 at 3:07 pm

Thanks for all the info. I am also considering using AWC for kitchen redo. I am waiting for sample of the Haven Biscuit Glaze to arrive. Does anyone have any feedback about the finish? Does anyone have any comments on new appliances? Need to replace gas cooktop, fridge, thinking about double oven or micro/oven combo.

Sooooooooooo glad I found this website.

97 Brad // 2010.05.03 at 11:12 am

So, I’m on the final stages with my kitchen rennovation, and I have to say I’m very pleased overall with both the cabinet quality and customer service at AWF (and Costco). I had a couple of doors that had some cabinets / blemishes on them. Also, one of the panels I ordered came in the wrong color. Quick communications / emails (with photos) to customer service had new products on their way in rapid time. When I called with questions regarding the products and installation, the answers I received were both prompt and accurate. I even had a material return that was processed very professionally.
I also priced these cabinets against Thomasville (and Haas), and I do agree that they are both less expensive and of higher quality. About the only difference is how much the consumer is willing to be involved in the process. I spent quality time measuring my room and coming up with a cabinet plan. I didn’t use the design services for the layout part, but they were very helpful in answering the questions I had. It is a lot of upfront work, but if you’re willing to do it then it will pay off in a quick and easy installation.
The product was packaged and shipped in as good a pacakaging as other cabinet manufacturers I have used. Shipping damage was very minimal (I live in IL). The touch up kit came in handy for any minor blemishes I found (or caused during installation). The trim pieces are of good quality and went in cleanly. Finally, I LOVE the slow-close door / drawer features.
In summary, I would recommend going this route for those who are both quality and value concious homeowners. The product selection is limited (in both styles and cabinet sizes), and to me these are the only major tradeoffs. However, if you can design around that, then you should have no problems with a successful remodeling project.

I chose a beautiful Peacock Gold granite (deep in color), and the variation, depth, and shimmer compliment the cabinets very well.

As to the question about appliances, I had great luck with some local (non-chain) appliance dealers in my area – both in price and service. However, in the end I bought my appliances from Lowes. Not only were they price-competitive, they also had the products I needed (the local shop did not carry the Samsung refrigerator I wanted). However, I would say that in general go to the local shops first.

Hope that helps.

-Brad

98 Rachel // 2010.05.04 at 12:42 pm

Thanks Brad, appreciate all the info. I have been waiting for a call from Costco’s installation service. I thought it would be easiest to let them do all the measuring for ordering and see what the installation will cost. They are supposed to respond within 48 hours but it’s been a week now, also still waiting for my door sample. I did go to a local “discount shop” that sells a few different brands so I will use them for comparison.

The granite color you chose sounds beautiful! We are also considering a Samsung fridge, it’s a small kitchen so needs to be close to counter depth. I’m finding choosing appliances more difficult then expected, seems as though they don’t make appliance like they used to from all the complaints.

It must be so nice to have it almost completed, I can’t wait, it’s the starting point to the rest of the house which is in major need of a facelift after 20 years!

99 Brad // 2010.05.04 at 1:48 pm

Is the Costco installation service new? I used a contractor that I had been working with on my house remodel, and I did the rest. Between the 2 of us, it worked out just fine.

The Samsung fridge is great. Quiet, functional, easy to use. We bought all stainless steel appliances and are very happy with them. Bosch dishwasher (SHX45P05), GE Profile gas range and matching over-the-counter microwave. The ones I chose were based off of consumer magazine ratings and feedback from family / friends.

I also inserted some specialty storage items in the project from Rev-a-Shelf. The 2 main items were a 6″ base pull-out spce rack and pull-out garbage can rack. The spice rack has a 6″ piece of decorative trim in the front and is very nice / functional. It was a great addition to effectively utilize the gap I had in the kitchen layout (a result of one of the drawbacks on the Costco/AWF products – limited cabinet sizes). The garbage can system is a 50 quart version (about the size of a normal kitchen garbage can), and has 2 cans (one for recycling). I installed this system in an 18″ base cabinet. It required a little bit of manipulation in the base cabinet, but it just fits and is great!

From the AWF specialty stuff, I’m using 1 base super suzan cabinet, 1 corner EZ reach cabinet, and some mullion doors (I had glass installed in them from a local shop- make sure you keep and use the gray spacers for dobule-door installs). I bought 2 matching corbels to support the 10″ granite countertop projection, and some of the base cabinets were ordered with slide-out drawers (different from the 3-drawer base cabinets, also ordered and work well). They all worked great and without issue.

Having the project just about completed now requires the next steps – moving back in to my kitchen. Still a lot of work, but a good problem to have. Best of luck to all on your projects!

-bw

100 Aiyam // 2010.05.05 at 6:33 pm

Thanks for all the good info. Brad, it sounds like you have really thought thru your design.

Does anybody have pictures that they dont mind sharing? I would love to see a LCN kitchen or LCinnamon Kitchen if possible. I am leaning towards those two.

101 Tjr // 2010.05.07 at 1:48 pm

well, just got my replacement shipment from customer service:
they miss shipped 2 items , its kind of scary, the cardboard boxes say they contain certain items that aren’t in there.

the warehouse people must be the ones in Fl that couldn’t count in the elections..

also everytime they ship things you have to deal with chopping up a pallet and disposing of it properly .

i think the overall construction quality is good, but the finish quality can be erratic, encompassing “poor” at times

lest see how many communications its takes to get this right you can have the greatest , designers , and builders, on the planet if the shipping folks dont have a clue, then whats the point ?

102 Brad // 2010.05.07 at 2:43 pm

Out of the 25+ cabinets I ordered (+ trim, corbels, moldings, and panels), I had the following problems:
3 sets of cabinet doors (blemishes / finish issues)
1 corbel (blemish)
1 panel (wrong finish)
1 corner shelf (for an EZ Reach base cabinet, had cracked veneer in the front face)

They were all corrected with a subsequent shipment. I have to say that I ordered quite a lot of material (over multiple orders, as I placed orders for additional molding, trim, and panels as our project increased in scope). Not once did I have items show up on the packing list and not be in the boxes. To me, ths is most unusual. Did you consider asking to speak wtih someone in Quality Assurance (I know they have such a department) to explain your scenario?

Compared with others, the amount of issues I encountered was very standard. I suppose I am OK with it especially because it was corrected quickly and accurately. If subsequent shipments were also incorrect, I would also be unhappy.

I think the cabinet choice I made (Langston Cinnamon, LCN) allows for more fnish variation and therefore I did not have to be so particular about the finish vs. someone who ordered a cabinet that was darker or opaque (painted).

One note on these cabinets – when looking for hardware for the doors, you’ll need to get very THIN handles. The cabinet door frame is not flat, so unless you don’t mind your handle sticking out at an angle you will need to get something that attaches close to the inner edge of the frame (near where the center panel is). Wasn’t a problem for us, but just a point of note for those still in the investigation phase. We found nice hardware at Lowes that worked quite well for our cabinets.

103 Tjr // 2010.05.07 at 3:26 pm

i did email and Jessica called me back immediately, very concerned ,and helpful . they are going to fix the missing, pices.

BTW , the super susans do NOT have stop positions on the carousels , if your worried about it , i wasnt. and are rated for about 25lbs MAX

104 Brad // 2010.05.07 at 3:55 pm

Yes, I have a super suzan and noted that issue with the stops as well. However, the weight does not seem to be a concern. My wife put all our pots and pans in them and it works great (heavy duty stuff).

105 Rachel // 2010.05.08 at 2:05 pm

Brad,

I think the installation service is new, I found the link when I was looking at the cabinets and sent an e-mail for a quote. Unfortunately when I called to see why I had not heard from them they said they do not have the service available in my area of Southern Ca. So now I will need to find someone to do the installation. It would have been great to use Costco for the cabinets, granite and installation for both.

I did just receive my door sample. Quality looks good but the glazing appears to be a bit sloppy. I am going to request 2 other samples now that they have “free samples” available. When I called on Tuesday regarding my door sample had still not arrived they said they had just added the free samples that very day. I have heard of Cabinet Liquidators that Thomas mentioned, I think I’ll look to see if they have a showroom close enough that I can get to.

Thanks for all the info on the appliances also, I’m still trying to narrow those down. I had planned on looking at GE this weekend.

Hope you enjoy your new kitchen,!

106 Heidi G. // 2010.05.13 at 7:20 pm

Has anyone ordered the Hawthorne Cinnamon cabinets. We are hoping to place an order this weekend and was wondering how they looked after shipping and installed.

107 Tjr // 2010.05.14 at 8:45 am

I think honestly, if you have alot of cabs maybe (12 or more), and fillers, scribe, rollouts, anything other than base cabinets. you have a percentage chance that something will NOT be right in your order. So if your on a time line prepare for delay. im sure as time goes on they will get better but right now its a crap shoot, the fulfillment people are not as “on the ball” as the designers, custys service etc..

on the upside i just found out that the Hinges ( which are VERY good quality) come from Salice ( Sah lee Chay) (italian) one of the best hinges around !!! i think series 300
http://www.salice.com/Prodotti.aspx?Language=en

108 Paul // 2010.05.20 at 6:22 am

Ordered (24) cabinets in Kenyan Cabernet (KCB) on May 14, shipped May 19, estimated delivery May 24.

109 Steve // 2010.05.21 at 1:55 pm

Paul let us know how they look and/or post a photo if you could when they arrive. We are trying to decide between the Cabernet, the Vermont Honey, and the Toffee, and any pictures of “real” products would be greatly appreciated!

110 Kimberly // 2010.05.22 at 3:52 am

If anyone would like to share pictures of their cabinets, they can send me an email & I can post them here.

111 Charles // 2010.05.23 at 11:48 am

I tried pricing cabinets at AWC/Costco but I was turned off by the phone response I got. I was so surprised that I phoned COSTCO and found out they also have another kitchen cabinet source, one that you contact online but they finalize a contract and then it must be paid at a COSTCO store.
All Kitchen cabinet sources have horror stories, our order came in fine, we could have asked that they replace a drawer guide, never even bothered. The explaied that many nightmare stories ou read abou really happened a few yrs ago as they were all changing finishing formulas for new Government regs.

112 Jill Simpson // 2010.05.26 at 1:59 pm

I just got off the phone with AWG and I’m going to fax my plan over to them. I will “try” them for our bathroom, then if all goes well we’ll be doing a bar & entire kitchen.

I got a quote from Lowes ,using their mid-range Kraftmaid, but my concern is Kraftmade uses pb inside their boxes.
Does anyone know if this is true?
I’m not convinced the “soft-close” is really worth it. Sounds strange but I don’t really like it when the drawers are the self-close type. I hate the way the drawers always seems to stay open if you don’t close it just right. (I had the option of having them in my previous home and opted not to. )

Just curious why hasn’t anyone posted any pictures of their kitchens? I hate to be distrustful, but how do we know all the positive reviews aren’t from AWC? Sorry, I’m being such a skeptic lol!

The color I’m considering is LCB (Lexington Ca) or WCN (Westport Cin). I just ordered my free sample.
From reading the posts on here, it seems like AWC doesn’t do a great job with the glazing?

113 Charles // 2010.05.26 at 4:08 pm

JILL, good luck.
We did not use AWG because we found what felt like a better source that is considered Costco store. It meant all work by telephone or internet then they shipped me a contract that I had to pay for at a real Costco store.
I will bet that all the firms offer the same features at similar prices. all wood might be an upgrade you need to specify.

114 Nancy // 2010.05.28 at 3:21 pm

Charles, are you able to provide more information on this alternate source for kitchen cabinets? Such as who to contact at Costco or the name of the company or their web site? Thank you.

116 Steve // 2010.06.21 at 3:26 pm

We ended up going with the Vermont Honey Spice and received them last Thursday. Definitely plan extra time for damaged cabinets. They are not well protected at all and the shipping company does not seem to be very careful. We had to send back 4 (of 13) cabinets including one that was just demolished. They sent them on 2 palates, and one of them had all the damage and the other was fine. Customer service was great and they have already shipped replacements with no hassle. I just don’t understand why they don’t pack the cabinets better. They have almost no protection at all, the front faces have 1 thin sheet of cardboard on them and many of the other faces are just exposed and then the whole thing is wrapped in plastic wrap. From everyone above we are not the only ones with damage and it cannot be cost effective to have to damage 33% of the cabinets you are sending out verses just adding some extra padding. Anyways the ones that were not damaged look amazing and I will post back when we install them mid-july.

117 Tjr // 2010.06.21 at 3:36 pm

Their Finishes are somewhat inconsistent, Still , so i would suspect that darker ones would show that more.

they ship everything the same way, palatalized, and wrapped. the local handlers are gong to vary in being careful and responsible.
so i wouldn’t blame that on AWC

118 scott // 2010.06.29 at 5:58 pm

Costco has recently brought on board a local General Contractor who will do the intial measureing for you. And will also give you an estimate for the intire remodel project.

119 Deanna // 2010.07.01 at 11:07 am

We just returned from a two-week trip to Georgia to install AWF cabinets in a house we are remodeling there. I was nervous about ordering cabinets online and working with a tight timetable. The AWF design and customer service employees were very helpful and worked within our requirements. We flew in on Monday evening, tore out old cabinets on Tuesday, the cabinets arrived promptly at Wednesday noon as scheduled, they were in pristine condition and the order was completely accurate. My husband and I installed them in time for the countertop installer to come out and make the template on Friday morning. The granite was fabricated and then installed the next Thursday. All was finished in time for us to enjoy our beautiful new kitchen for four days before we had to fly back home. Our experience with the AWF employees was good, the cabinets are exactly as advertised, and we have a beautiful new kitchen at a fraction of the cost for comparable cabinets from local dealers.

120 Laura // 2010.07.16 at 11:36 am

AWC is the same company known as Cabinet Liquidators. Stock cabinets with limited sizes. These are not custom cabinets as you cannot modify the sizes. Free design service is nice as long as the designer actually comes to your home to measure. 1/2″ plywood sides are pretty whimpy–most American made cabs are 3/4″ or 5/8″. Shipped by common carrier, so that is why there are so many damages on shipping.

121 Tony // 2010.07.17 at 4:35 pm

Inquiry to Dana who said her contractor could make her custom cabinets for a medium size kitchen for $16,000. Is this in southern California? If so, please can you share with me the name of your contractor?

122 Scott // 2010.07.18 at 7:14 am

Tony…..contact BLIS Construction. 619-417-9405. A local general contractor in San Diego. Over 10 of kitchen and bathroom installs

123 marilyn // 2010.08.15 at 10:48 pm

I want these cabinets. All my contractors put me to shame for wanting to use them. They want me to buy their products. I am willing to take the chance. I am getting 14 foot build out and wonder if I am making a mistake considering all the construction costs. But, that is all I can afford and maybe a little more in my budget. What to do.

124 Kimberly // 2010.08.16 at 3:16 am

@Marilyn, I don’t know your contractors, but I do know that sometimes the contractors want you to go with their people or vendors because it benefits them (the contractor) and has nothing to do with you getting better anything. They’re not concerned about your budget either and sometimes, they don’t even care about what you want. Why do your contractors have a problem with the cabinets? Do they have actual reasons or just because?

125 Tanya // 2010.08.16 at 5:17 am

Marilyn,

All Wood Cabinetry is very good quality I would even say “hi end”! I was very happily surprised at how nice they were… do you plan to buy direct from Costco and then find your own contractor? I got my All Wood cabinetry for a better price than Costco through the west coast dealer… he did much better with the price and installed them beautifully as well.. you can contact me for his info by email. *email addy deleted* I don’t want to just post his name # number in a forum respectfully.

Tanya

126 marilyn // 2010.08.16 at 10:32 am

All the contractors I am dealing with except for a few, tell me that their cabinets are better than my choice. Also, they say that they have a special relationship with them. One contractor would not even allow me to use tile that I saw that was discontinued. The was in great supply and I was able to buy more than I needed. This is worrisome to me. Thanks

127 marilyn // 2010.08.16 at 10:33 am

No specail reason except the contractors opinion is that their cabinets are better.

128 Tanya // 2010.08.16 at 11:15 am

Marilyn, it sounds to me like your potential contractor has never actually seen these cabinets first hand or has even installed them, all I can say is I looked and looked and shoped for weeks and the All Wood cabinets are just as good if not better than I expected because I got more fo my money.
you can call the guy I used… he can help you.

129 marilyn // 2010.08.16 at 1:00 pm

I do not live on the west coast so I can only use east coast. Thanks but I wrote to dealer

130 marilyn // 2010.08.16 at 1:03 pm

I did not check notification. So I am sending it again. Does allwood have beaded doors or does that matter. what about the organizational part. Do all the fillers take away space since they come in few sizes.

131 Tanya // 2010.08.16 at 1:17 pm

His name is Michael, he really knew what he was doing… I dont think it matters west coast or east coast.. he can just give you a price

132 marilyn // 2010.08.16 at 11:37 pm

no thank you. I would rather deal in my home town. thanks anyway.

133 marilyn // 2010.08.17 at 1:25 pm

This could be a general statement or it could apply to anyone who does this.
I do not think that any blogger should reccommend other companies who do cabinets, especially those who sell allwood cabinets. I think it is an inappropriate thing to do. I have enough venders selling me and I certainly do not want to run up against a sell on a web site that is assoicated with a Costco product specifically. If I wanted a selling experience I could go anywhere to get it.

134 Kimberly // 2010.08.17 at 1:35 pm

@Marilyn – I do agree with you and must admit that I have been struggling the last day or so about if I should delete the comments made be Tanya. I couldn’t decide if she was just being helpful, or doing something more annoying. Her last comment definitely struck me the wrong way too, as it was clear that she wasn’t just a friendly person sharing information.

Now I feel like I need to leave them, for the context of your comments and this one. But I am deleting her email address. Sorry for the annoyance.

135 Tanya // 2010.08.17 at 5:45 pm

Kimberly and Marilyn,

I find it odd that you would say these things about me…. I was merely trying to convey to people who are struggling (like I was) to decide on the All Wood brand and help with the stress that people are having with making decisions to buy these cabinets and wonder about the quality of them. As you may NOT know, the weeks of time I spent researching and “trying to find out” information on them, #1, I found that Costco does not have samples to show us at the stores, #2, when you call their Customer Service we are told we must find a local installer on our own, #3, how much people are reluctant to buy something they can not touch, feel or see… I went to the All Wood website to find out more and saw that there was a dealer in my area who could provide me all the things I was looking for and on top of that he had a tremendous amount of experience in the remodel I needed (i.e. construction) and he was so helpful and SAVED ME MONEY! even more than Costco, in this terrible economy (i think everyone here will agree) 2100.00 is a lot of money to keep in my wallet . Now, Marilyn’s first comment was… ” these cabinets are all I can afford” , well, I tried to put her in touch with the All Wood dealer I used to help her with all these things and to get it a little cheaper, and tell here about someone who had the answers…. but I feel like you two just spit on me for trying to help.. I posted three times and I am called annoying? come on now.
Tanya

136 Kimberly // 2010.08.18 at 2:03 am

@Tanya – I thought your first post seemed helpful and friendly. And the second post seemed to be the same helpful tone. However, by your third post it seemed a little more like badgering that Marilyn should call ‘your guy’ even though she’s on the other side of the country. It all seemed a bit pushy somehow.
And I’ll be honest, I’ve had a number of cabinet dealers and installers post comments on this thread and I’m a little weary of someone trying to sell someone or something, which is what I thought you might be doing. If you weren’t, that is fine and I’m sorry to have offended you. However, if you’re just here trying to push some particular dealer then that falls under my list of things that are annoying on my blog.

137 Tanya // 2010.08.18 at 10:08 am

I was not……….. thank you for your apology.

138 Noel // 2010.08.18 at 1:50 pm

Tanya,

I think you were very ethical regarding how you handeled disclosing the name and contact of the dealer that helped you on the west coast. You did not post it. You offered to provide it if the other party was interested. This does not sound like a “sell” to me. Marilyn, for reasons she provided, is not interested. Having said that, I AM interested (even though I also live on the east coast). The dealer may not be able to install the cabinets, but he may be able to help me secure a better price. Would you please provide Michael’s information to me? Any help you may provide will be appreciated!

Marilyn, you might consider contacting AWC and see if there is a local dealer near you that can help you with your concerns. In any case, I wish you well and hope you will let us know how it all works out.

Kimberly, thank you so much for providing this wonderful, helpful blog!

Very respectfully,
Noel

139 Tanya // 2010.08.18 at 2:46 pm

Hi Nole,
My email is t.durbin@pulcorp.com
Tanya

140 erick // 2010.08.29 at 3:19 am

Discounts expire soon~! Building a Las Vegas custom home and would like to price out the AWC line for the kitchen and 4 baths and a bar and a media room – but doubt can finalize in time for 8-31. anyone know if this is a recurring discount offered through costco? anyone in Las Vegas used the company?
thanks very much

141 Ken // 2010.09.01 at 12:23 am

AWC markets their cabinets through many companies, including Costco, Floor and Decor, and Cabinet Liquidators. I called the AWC design call center and they confirmed that they sell the same line through Floor and Decor, but wouldn’t tell me the other companies that they sell through. My initial research shows that pricing is similar with Costco having a slightly higher price but having soft close door, and full extension drawers. I am curious if the finishes are the same through the different vendors, my guess is they are..

142 paul // 2010.09.01 at 4:03 pm

The All Wood cabinets are an all Chinese product, material, hardware etc that are warehoused in Florida, assembled and shipped to various retailers and dealers around the country. The product is the same but is called different names i different retailers. I have seen it on Cabinet Liquidators, Floor and Decor, and as well as Home Depot.com. Each company seems to have a different angle or sale of the week so it is good to shop. In my experience, Costco should give you the best overall value relative to others. If nothing more I like having Costco to support my purchasing decisions with their no hassles policies that all vendors are required to abide by.
The product is a good value for what it is, however it is best to shop and understand exactly what you are getting and sacrificing in quality, remember just because they say plywood construction and soft close hardware, it is definitely not the same quality wood and European hardware systems that you may see on better quality North American made product. However for the price it does fit the needs for many consumers.

143 paul // 2010.09.01 at 4:06 pm

Hi Ken, regarding the discount, I think Costco requires all vendors to honour a promotional price for 30 days after the ending and in the case that you purchased prior to the beginning of the promotion, however like everything else you would need to ask for it.

144 michael // 2010.09.01 at 5:38 pm

paul, Allwood actually uses blum hardware, i think you know you can’t beat blum for it is the preference of all cabinet makers . the plywood is 7 layer , the drawers are solid wood with dovetail joints, the doors and drawers are solid maple.i have been installing these cabinets for 6 years now , over the past couple of years the quality is gotten superior because they have they are assembled in florida which gives the quality control you want. I’m not saying this because / am a dealer, but as a general contractor who as built houses for years and understands how important structural integrity and finish quality is.

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