Guest Post: Mattresses from Costco

March 25th, 2010 · 81 Comments

[This is another guest post and plea for information or reviews, but this time it's all about buying a mattress from Costco.  Eleanor wanted me to put her request about suggestions or reviews on Costco's mattress selection to all of you.]

I have been a happy Costco member for over 11 years; when it comes to daily needs or major purchases, my first choice is always Costco.  I need to buy a new mattress, but am worried about not being able to test it out in person before purchasing.  I hate returning things — especially something as large & as heavy as a king-sized mattress. That would be such a waste (in terms of materials, gas, energy and labor).
So, I was hoping I could turn to you & your readers for information, if possible — do you have any advice about choosing a mattress from Costco?  Is there any way to try out Costco mattresses at a bricks & mortar store?  Are any of these brands/models sold under a different name in other retail stores, so that I could at least test them out?  In particular, I was considering purchasing the Kirkland Signature Stearns & Foster “Boswell” mattress set that’s currently on sale online — but the inner construction/materials don’t match any Stearns & Foster mattresses that I could find at a retail store… and there are no customer reviews of this set online.
I would dearly appreciate any advice or information you could give.
Thanks very much for your time,
Eleanor

I have been a happy Costco member for over 11 years; when it comes to daily needs or major purchases, my first choice is always Costco.  I need to buy a new mattress, but am worried about not being able to test it out in person before purchasing.  I hate returning things — especially something as large and as heavy as a king-sized mattress. That would be such a waste (in terms of materials, gas, energy and labor).

So, I was hoping I could turn to the AddictedToCostco.com readers for information, if possible — do you have any advice about choosing a mattress from Costco?  Is there any way to try out Costco mattresses at a bricks & mortar store?  Are any of these brands/models sold under a different name in other retail stores, so that I could at least test them out?  In particular, I was considering purchasing the Kirkland Signature Stearns & Foster “Boswell” mattress set that’s currently on sale online.  However, the inner construction/materials don’t match any Stearns & Foster mattresses that I could find at a retail store.  And, unfortunately, there are no customer reviews of this set online.

I would dearly appreciate any advice or information you could give.

Thanks very much for your time,

Eleanor

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81 Responses so far ↓

  1. 1 Robin // 2014.02.20 at 11:32 pm

    Update since my question 2011.11.29. I purchased a Novoform Grand Elegance a couple months after I asked the question about the mattress being a heat trap. Unfortunately it is. In the winter months it’s not too bad, but in warmer months it is hot. To me it is like sleeping on a large heating pad set on low. My daughter has had the same experience. It’s too bad because otherwise it is great for my back problems.

  2. 2 Marcia // 2014.01.04 at 9:35 pm

    UPDATE: we’ve had our Sleep Science King adjustable bed now for 1 1/2 years and it’s still the best sleep we’ve ever had. Highly recommend purchasing from Costco.

  3. 3 molly // 2014.01.04 at 7:37 pm

    We are finally tossing our Sealy mattress purchased from Sleep Comfort and buying another one at Costco. We had issues within the first year with the mattress but the store and company wouldn’t do anything do the sag not being with the 1 1/2″ allowed for return it was a comfort issue. Even though when I layer on it the mattress had a big dip. I don’t see buying something at Costco as being cheap as we spent a lot of money on the mattress and it is garbage. Plus Costco is a lot easier to return something to.

  4. 4 namerequired // 2013.11.18 at 5:23 pm

    People should be banned from giving mattress reviews until they’ve been sleeping on it for over a year.

    “My brand new car is great! It’s so new.”

  5. 5 Art Carter // 2013.08.31 at 9:05 am

    i have a 3 1/2 year old Sealy Barrington queen set i bought in 2/2010. it has developed sagging in it, we just bought a memory foam pad to put on top and that seemed to make it worse. Any chance they would let us return this and then by another mattress from them right away, or has there been too much time?

    • 6 GaMember // 2013.08.31 at 10:48 am

      Yes, they will with these requirements: NO STAINS. They will inspect it before issuing a refund. AND Receipt. If you don’t have the original receipt, they can find it on their computer under your Costco membership. We took a mid-priced one back at 2 years 9 mos with a dip that had occurred at 1 year – didn’t know we *could* return or would have done earlier as it sat unused. Second time we had to return a Costco Sealy and about to return a third which was the most expensive in that size. All they sell in the inner spring category is Sealy-made (even Stearns & Foster is Sealy) and from reading online, a huge number of people have the dip/sagging problem. I will not buy any more mattresses at Costco despite the return policy. Don’t know if it’s made more cheaply for Costco or it’s just that Sealy cannot make a decent mattress any more.

  6. 7 KellieG // 2013.08.01 at 11:06 am

    bought Kirkland portofino sterns and foster mattress from Costco & paid $1,399. after 3 months it had deep permanent dips in it – my wife and I ended up with backaches. Returned it after 7 months because even rotating it 180 did nothing – the dips were still there & you ended up in them. This kind of mattress you can not flip.

  7. 8 Jay Johannsen // 2013.03.18 at 12:17 pm

    We bought a king Novafoam 1 1/2 years ago. My husband said it was okay. I hated it. It smelled for about 2 months. I called Costco they said it was put on the mattress so rodents don’t eat the foam when it’s in storage. We returned it, no questions asked, at Costco, 1 1/2 years later! Good old Costco makes me happy again! Got a full refund. We are unsure buying another mattress there. Are they mattresses made just for Costco and manufacturers are taking shortcuts in making them? Also, I have read that heavy people should not sleep on memory foam. Anyone over 250 lbs., over time, will make “dips” in the memory foam.

    • 9 Marcia // 2013.03.18 at 12:50 pm

      Buy from Costco.com as their return policy is second to none. It took three tries to get the perfect mattress for us. No hassle returns policy. And it’s door to door delivery both ways at no charge!

      • 10 GaMember // 2013.08.31 at 10:50 am

        what do you mean door-to-door delivery both ways? We bought one from a store as there is no delivery option locally, and had to drive it back; and bought another one online and will have to drive it back ourselves.

  8. 11 Michelle // 2012.07.04 at 11:05 pm

    We are looking for a new mattress – am I to understand that if we order from the warehouse and/or from costco.com, they will accept returns, no questions asked? That is the hardest part about buying a bed, even if you get to test it out in the store, you just don’t know what you’re getting until you sleep on it for a while. Do you think they would allow, for example, two returns in a row until the perfect mattress was found? I know they have a great policy for returns on everything else, but assumed due to the cost and the health issues, it would be different or more difficult with the mattresses. Thanks in advance for your help!

    • 12 Marcia // 2013.03.18 at 12:48 pm

      We returned two mattresses in a 6 mo period no questions asked. One we purchased in store so we had to haul it back the other ordered online and they picked up and gave a full refund. Third mattress was perfect from Costco.com. I will never buy another mattress in a chain store. Thanks, Costco.

  9. 13 Anya // 2012.05.27 at 6:56 pm

    Update on our mattress from post 05/01/2012 – Costco let us return our memory foam mattress bought from 2005 without any questions. They just wanted us to put the mattress in a plastic bag for them to return to manufacturer. We ended up getting the current generation sleep science memory foam for $499 (queen) to give it another try after reading the reviews. Most reviews say that the memory foam is firm however I have to disagree with them. I think it can be firmer like the Temper-Pedic mattress. We will see how this one turns out.

  10. 14 Liz K. // 2012.05.26 at 12:34 pm

    I bought a Sealy Posturpedic Whitby plush queen for $399.99 in late 2007. It is sagging in the middle and I am a very lightweight person. The warranty for this bed is 10 years. (Note, warranties are only accepted if the “sag” is > 1.5″, and proving that seems to be tricky for me…depending on how I look at it, the sag could be 1.5-2″). I’ve kept the bed clean with a mattress cover, so there’s nothing nasty on it. When looking now at the mattress, I see a lot of crease “wrinkles”, which is disappointing. I guess those creases are etched into the memory of the foam! LOL

    The Costco.com customer service person was extremely helpful. To claim a warranty issue with Sealy, she suggested proving the >1.5″ dip by putting a board across the length of the bed, and measuring from the base of that board down to the dip. kind of a pain in the butt, but she has gotten the question a lot and that’s the best way to show prove/remove doubt.

    She also said I could return the bed (via Costco.com), giving my reasons. The return has to be reviewed by Costco and deemed acceptable. She helped fill out some paperwork, a letter is being sent to the evaluators, I’ve got an RMA #, and we wait. If my return request is accepted, Costco will arrange a pickup of the mattress, and I’ll get a refund.

    I agree with other posters, thumbs down on the Whitby Plush and I’m relieved to see it’s not being sold online through them anymore.

    My fingers are crossed for the Costco evaluation being sympathetic to my request…they don’t want to be associated with providing low-value product experiences.

    • 15 nga29 // 2012.08.04 at 1:18 pm

      Also just returned last week a Sealy Whitby Plush full from mid 2008. – my lightweight teen slept on it and after 1.5 years it sagged in the middle – not visibly but definitely felt when you lay down. I did a test sleep on it 2 nights and it was like fighting rolling down the hill all night, absolute horrific! We didn’t return it for 1.5 years due to the hassle factor but finally did; meanwhile my teen slept in the guest room. It was purchased in-store so we had to tie it on top of our SUV and take it down there after purchasing mattress bags at Home Depot. The store first told me to contact Sealy, who in turn told me to take it back to the store. I dug up the receipt but they were able to find the purchase even without it just on my Costco membership record. No problem with the return except you cannot have any stains at all or they won’t take it back. They inspected it. Thank goodness we always use covers and there wasn’t a speck on either piece. I like Costco’s policy for sure – we’d be out of luck at another retailer, but now my husband suspects that items manufactured for Costco are made to a lower standard and doesn’t want to purchase from them again.

    • 16 Julie Jennings // 2013.07.20 at 9:55 am

      Hi just wondering if Costco makes you have a receipt I’ve had my novaform memory foamqueen bed for about 7 years and it dips I’ve flipped it every 6 months and it still did it:( I loved it till about 6 months ago when the dip started.

      • 17 Kimberly // 2013.07.20 at 12:37 pm

        @Julie – They should have a record of when you bought it in their computer system. It does help them if you can narrow it down to about the date that you bought it though when they look it up. I’m not sure how they deal with mattress returns though, like if you need to bring it to the store or what.

      • 18 Ernie Weber // 2013.08.03 at 8:11 am

        Hahaha! 7 years and you want them to take it back?

  11. 19 Robert // 2012.05.26 at 8:50 am

    tell us what you paid for the matterss and what model # other wise your review is worthless.

    • 20 Kimberly // 2012.05.26 at 10:05 am

      @Robert – Who are you talking to? The original post is looking for recommendations and didn’t give a review. Are you directing your comment to one of the other comments on the post? Or are you just spamming?

  12. 21 Greg // 2012.05.02 at 7:05 am

    The memory foam layer is only on one side. The other side is just regular foam.

  13. 22 Anya // 2012.05.02 at 12:58 am

    @Greg – Why can’t you flip a memory foam mattresses?

  14. 23 Greg // 2012.05.01 at 8:37 pm

    You didn’t flip the Novafoam over did you? Or did you flip from end to end? You can’t flip memory foam mattresses over.

    Ours was purchased in 2007 and we asked the customer service desk first. They said no problem to take it back.

  15. 24 Anya // 2012.05.01 at 12:20 am

    Bought the Sleep Innovation Novafoam from Costco in 2005 after 5 years, we started to feel the bed sagging. We figured we will just flip the mattress and continue with it. Now I wake up with numbness on my arm and hands. I really want to return the mattress. I tried calling the manufacture to go with the warranty claim which is for 10 years however what I got was just the run around. I hope Costco will sympathize with me and let me return the item.

  16. 25 Lauren // 2012.04.09 at 3:15 pm

    Have been sleeping on the Kirkland portofino sterns and foster mattress for 2 weeks. It is the most comfortable mattress I have ever slept on. It is soft put also firm.It feels like a high end hotel mattress

  17. 26 Marcia // 2012.04.07 at 11:11 am

    My Portofino plush was comfy but 2 months later I’m sleeping on our guest room bed. I was sinking too much on the S&F and was having back and neck pain. I really love a soft but firm mattress. Wish I could find one. Also the S&F was so heavy my hubby and I could not move it without help.

  18. 27 Greg // 2012.04.07 at 10:45 am

    We bought a king Novaform in 2007 from Costco. Our backs have been hurting when we get up in the morning the past couple months. It seems like it has gotten quite a bit softer since we bought it. It was wonderful at first but I’m thinking about returning it now.

    • 28 Steve // 2012.08.03 at 9:26 am

      @Greg Memory foam mattresses do soften up the longer they are used; it’s one of their characteristics.

    • 29 steve // 2012.08.25 at 10:12 pm

      Greg,
      We have the same problem with novaform we bought in 2009.Can you let me know if Costco let you return it?

  19. 30 Mason // 2012.03.09 at 5:01 pm

    Three nights on the Queen Portofino. Love it.

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