Sony has announced a safety notification for Vaio notebooks that were sold between January 2010 and April 2010 at Costco, as well as Fry’s, Best Buy and Amazon.com. There is a potential safety issue affecting certain units within the VPCF11 and VPCCW2 series of notebook PCs. In rare instances, these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product’s keyboard or external casing, and a potential burn hazard to consumers.
You can fix the problem yourself, by downloading and installing a BIOS firmware update specifically designed to prevent the potential overheating symptom. To download the update, go to Sony’s eSupport website. Once there you can find out which specific model numbers within the VPCF11 and VPCCW2 series are affected. However, Sony does urge all customers with a notebook from the VPCF11 or VPCCW2 series install the update. If you’re unsure of your model number, you can also find instructions on how to locate the model number on the website too. If you don’t want to attempt this update yourself, you can go to a Sony retail store for assistance.
If you have any questions or need additional assistance with the firmware update installation, call Sony technical support at 866.496.7669.