Home & Office Water Delivery Service from Costco US

December 7th, 2012 · 45 Comments

If you are an office manager, or, if you really prefer bottled water in your home, this is definitely a deal that you want to check out.  Either way, Costco and Water.com now offer a bottled water delivery service with special pricing for Costco members.  The only catch is that you must sign up for a one year agreement and you must take delivery of at least three, 5-gallon bottles per four week billing cycle.   You can definitely get more water, but you have to get at least that much.

Costco Water Delivery for Home & Office

Depending on the amount of water you need, plans start at $15.99 for Executive members and $17.40 for Gold Star and Business members; this pricing is for the basic plan of just three, five gallon bottles for 4 week billing person.  The brands of water available differ by region, but include: Alhambra, Belmont Springs, Crystal Springs, Deep Rock Water, Hinckley Springs, Kentwood Springs, Mount Olympus, Sierra Springs, and Sparkletts.   The brand of water and the plans available all differ by region, however, the same benefits apply to Costco members, no matter what region you are in.  So, what do you get if you are a Costco member:

  • Use of bottle rack
  • Two free .5 liter cases (24/case)
  • Or, four sleeves of cups (100/sleeve) with initial delivery
  • Two free cases of .5L single-serve cases (24 per case) on each anniversary for Executive members
  • Coolers aren’t included for free, though you can add one for around $3 – $5 additional per month

Once you put in your zip code and Costco membership number you will find out the water delivery brand for your area.  At that point you will also see the pricing information for the different plans.  You can choose how many bottles of water you want per 4 week period and whether you want a cooler or not. They have plans for just about every situation, from a small residence with a need for just three, 5 gallon bottles per month, all the way to fifty, 5 gallon bottles per month, which should be enough for an office of 30 – 50 people (they say)

If you’re interested in getting bottled water delivery to your home or office, signing up is really quite easy and will probably only take about 10 minutes.  You initially need your zip code and Costco membership number to find out about delivery for your specific area.  Then you make the choice of how much water you want, and if you want a cooler or not.  Next, you put in your contact information as well as the delivery address and choose your initial delivery day and time-frame (like morning or afternoon).  On the final page, you will see an estimate of the total for your initial invoice, as well as the recurring invoice price, this includes things like taxes, refundable bottle deposit, and the variable energy surcharge.  After you review all of that and your contact information, you can put in your credit card details and you’re all ready to submit your order.  So simple and easy and you’ll be able to have fresh, clean water in no time!

Aside from the great deal you get as a Costco member, the truly best thing, I think, is the No-Spill System.  If you have ever been the unlucky one to change the giant water bottle at work and have it splash water all over you or all over whatever is nearby, you’ll definitely appreciate this too.  And even more so if you have this at home where you probably don’t have industrial water-proof flooring near your water cooler.  Every bottle of water they deliver has a spill-proof lid.  That way when you turn the bottle upside down to install on your cooler, the lid stays closed and fits right into the cooler’s anti-leak valve. Then, when you need to remove the bottle, the valve closes and the bottle is resealed and you are saved from a moist afternoon at work!  Brilliant!


Tags: costco.com · Household Items · Office · services Share

45 Responses so far ↓

  1. 1 Amy Weber // 2015.03.27 at 7:27 am

    Please don’t sign up. You will regret.
    No bills and worst customer service.
    Worst experience ever.

  2. 2 Melissa C. // 2015.03.25 at 1:16 pm

    ABSOLUTELY HORRIBLE! Took of three days of work after speaking to water delivery customer service based on “my water will probably be there”. Never showed up and frankly supervisor I spoke to couldn’t have cared less. COSTCO needs to rethink their tie in with this company.

  3. 3 Brian // 2015.02.19 at 7:07 pm

    I just cancelled my service as well. Numerous missed deliveries, poor customer service.

  4. 4 Primo Man // 2015.02.10 at 4:00 pm

    look for other reliable water vendors in your area trust me there is one that is excellent at service and reliability.

  5. 5 Andrei // 2015.02.02 at 9:24 pm

    Absolutely unreliable service.
    They do not deliver on scheduled day.
    They only deliver after you call them.
    And after 1 1/2 week after call, right before next delivery day.
    And then they do nod deliver on delivery day.

    Stay away from this service.

  6. 6 nicole // 2015.01.17 at 2:42 am

    I agree with all of the above. I love costo but am in disbelief they would partner with such a unreliable company. They do not do anything they say. Do not show on scheduled days drop off the incorrect water, Manger doesn’t call back as requested. I am done with this service. The whole thing has not been convenient, but super irritating.

  7. 7 Marian Bailey // 2015.01.14 at 12:18 am

    I can’t even get a copy of the bills! I received a notice in the mail that my account was seriously delinquent and yet I have not gotten a single bill! I am being provided with water I didn’t request. I will cancel service if I can’t get billing issues resolved. I too assumed since Costco backed this up, I would receive quality service. I have no issues with delivery but I certainly need to know what I’m being charged for.

  8. 8 S Budha // 2015.01.11 at 10:21 pm

    A BIG F.U to Costco for never addressing a single call I made to them to about this company.

  9. 9 Terri Vincent // 2015.01.11 at 8:01 pm

    This is the worst experiance i have had, you would think if you are going threw costco, they would have someone with good service. mine started with my
    first bill: i was charged double the amount i was told, from the lady at costco. then at christmas i had to wait two extra days for my water. now i have been waiting 10 days for my water, after being told 4 different times when it would be deliverd. i have contacted managers at the local office as well as there national office. all they say is they are sorry, and told me they would give me 2 free bottles for the inconvienance. shoot they should credit my whole month, my delivery date is on the 3rd. i am going to find another company to go threw, crystle springs is pathetic at there custome service.

  10. 10 LH // 2014.12.29 at 1:29 pm

    Do not sign up. Worst experience with a company ever.

  11. 11 Santhosh // 2014.12.09 at 3:33 am

    I am still wondering how come a reliable one like Costco has this kind of a no customer service and absolute WORST water service being marketed in their premises.

    I did not see these reviews, if not I would not have made the mistake of signing up. Also they are really pathetic in service..

    I will be canceling this with added caution ….

    Will be sending a mail across to a wider audience and lodge complain…

  12. 12 SDJ // 2014.12.08 at 10:39 am

    WORST SERVICE EVER!!!! I’ve called Costco about numerous issues with this company and Costco hasn’t yet called me back.
    DS Water/Crystal Springs never delivers on time. They have the worst customer service.

  13. 13 Vickie Van Scyoc // 2014.10.31 at 12:38 am

    We live so close to Mt Shasta, really great water if from the mountain, anyone know why Costco doesn’t ofter Mt Shasta water?

  14. 14 Gene Meinen // 2014.10.09 at 2:27 pm

    Lousy customer service. Consistantly late on scheduled delivery dates. Took over a week to replace a defective unit.

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