[Today’s guest post is about frustration that I’m sure we’ve all felt with Costco before: they change a really good product of theirs into something that is less desirable. It’s unfortunate, but sometimes the “improvements” just aren’t. Today’s guest post comes from Fred, a Costco member since 1998. He goes to his store of choice in Santee, California about once per week, if not more. I’ll bet there are a lot of people that have something from the Kirkland Signature family that they used to love but has changed, and not for the better, or just totally getting rid of them. Very frustrating.]
For many years I have purchased the Kirkland brand of Toilet Tissue. Sometime last year they changed the rolls by making them bigger and they now no longer easily fit my toilet paper dispensers when new, because they are “fatter” and don’t roll easily and take several uses before they start rolling easily. I contacted Costco about this and got a standard PR reply about product improvement that did me no good. I now purchase a non-Kirkland brand! Costco has a habit of changing products that were perfectly fine. They also have a habit of dropping products that one gets used to purchasing and using, and moving products around the store weekly! They call it a treasure hunt- but I call it frustrating not to be able to easily find items.
I do love Costco and shop there a lot, however, these sort of changes drive me crazy. Any others have this same complaint?