[I’ve got a great Guest Post today about giving feedback at your local Costco warehouse. Rick, today’s guest blogger, normally writes and blogs about technology, but today he’s sharing his experiences and the importance of providing Costco with feedback using their in-store comment box and cards. This is something that we should all do because just about anything can be tweaked and improved, even our favourite store. Also, if we don’t tell Costco about the things that bug us – products, experiences, policies, or whatever – how will they ever know and change them?]
How many times of have you been to your local Costco and NOT liked what they are doing in one particular area of the warehouse? Or maybe you have visited a different warehouse and like what they are doing there, how do you bring that feedback in? The key is the member feedback box. Every Costco warehouse has one, and it’s your opportunity to make your local warehouse what you want it to be!
Kimberly has covered the topic (of course!), but in this guest post she agreed it is worth re-hashing. So, I spoke to a few employees of Costco, current and former, to make sure members can get the most out of their local comment box. This is important to me recently as I’ve had a few things come up that I thought should be shared with the local management.
The first thing I took small issue with is some of the external vendors in the warehouse. Sure, we have the occasional special vendor coming in and offering a special buy. We also have some seasonal things such as the awesome smokers or fancy oriental rugs; but there was one merchant that was consistently a bit too much for me. The merchant was offering a TV service subscription, and too many times I literally had to walk out of my way to avoid the pitch they would always make. It wasn’t just this one location or just one person. Any Costco member in the US probably knows what I’m referring to.
Additionally, I used the feedback form to complain about my warehouse in Michigan when I lived there in 2005 as their bottle and can return system was frequently out of order! Michigan has a 10 cent deposit on cans and bottles. Oddly, they never seemed to forget to charge the deposit! Believe it or not, they added a second return machine and my problem went away. So, I can confirm they do listen to this feedback. I spoke to a warehouse employee and was told that they read the comment cards each day. I believe it!
This is a great opportunity for warehouse feedback! Use the comment cards (on top of the box) and drop them in! Most warehouses have a drop box as shown to the left.
In my experience, it’s located close to the returns and membership area (on the exit lane). Be advised, the comment box is not an end-all-be-all of changes. Costco wants every warehouse to be a consistent experience overall; yet the local warehouse management wants to retain membership. That means that comments like “I wish it didn’t look so industrial” or “please install carpet” simply aren’t going to fly. You go to Costco and you know what the experience should be, and that’s why we all love it!
The feedback forms ask for basic information, and it’s a good idea to fill it out as completely as possible. They take it seriously, so should you! Have you ever used the member feedback form? What happened? Share your story below.