[I’ve got a number of different posts about experiences with various Costco services. A few of them are really dreadful, like most of the experiences with water delivery, and some of them are really great, such as with the cabinets. The flooring services seem to be fairly hit or miss, so I am hoping this latest guest post will be a good way to get a bit more discussion about everyone’s outcomes using the Costco flooring services. Bill, from Houston, TX, didn’t have a great experience, unfortunately, and Costco’s follow up on his issues definitely wasn’t impressive either. It seems that the outcome of the services delivered are only as good as the local people that Costco has teamed up with, and sadly that doesn’t look anywhere near as consistently solid as their own customer service (of course their customer service was a let down on this one too). After reading so many emails and comments about Costco services, I think they really need to revisit how they select the local services contractors.]
Wow, did we have an experience with Costco services flooring. The contractor was a great guy, based in Houston. Bottom line, he matched a local flooring store price in the end, but then later discovered he left out the cost of flooring in our entry way. Even though we specified a three day install because we needed to move around so many things in our house, and included this condition as a written footnote in our agreement, two days before work was set to begin he called wanting to accommodate his installer by making it a two day project. We agreed to the two day but that was before two things: the discovery that he had not included the entry way in the bid; and, the expiration of our cancel period.
Work was accomplished in two days but with a caveat. First day, they worked until 7:00 PM. Second day, they worked until 9:00 PM. They did not use any fill the second day under the vinyl plank floor and so our hallway bathroom is anything but smooth and level. We agreed to some price adjustments and moved on.
I love Costco. I’ve been a member since 2001 when they opened in Houston. The local Costco store manager said he would contact the regional Costco manager…nothing. Two emails to Seattle customer service . . . nothing. Very disappointing. I still love Costco, but this is the end of any relationships through Costco with outside providers.
Bill from Houston, TX