ACSI Finds Costco Tops for Customer Satisfaction

February 24th, 2015 · No Comments

The American Customer Satisfaction Index (ACSI) 2014 Retail Report came out last week and it’s good news for Costco.  Costco is once again at the top of the customer satisfaction ratings for specialty retailers.  Since customer satisfaction is so important to retailers, this is an important benchmark to track.  And of course, customer satisfaction is also […]

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Tags: In the News · services

Costco Canada Tops for Customer Satisfaction in New Survey

August 20th, 2013 · 3 Comments

As I reported last week, Costco gas is tops in North America.  And now there’s a survey that demonstrates that Costco Canada is tops in customers satisfaction too.  According to a phone survey conducted by Forum Research in Canada, Costco gets high marks for customer satisfaction when compared to retailers such as Target, Walmart, Sears, […]

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Tags: In the News

Costco on Top of Consumer Reports’ Retail Survey

June 5th, 2010 · No Comments

Consumer Reports recently came out with survey results regarding how American retailers stack up against each other.  The survey asked respondents to judge eleven retail stores on service, speed of checkout, value for money, ease of returning items, product quality, as well as problems with the stores or staff.  There were 30,666 Consumer Reports subscribers that took […]

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Tags: General · In the News

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